J

Juan José García Cano

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Callcenter Sales Agent
Medellín, Antioquia, Colombia

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Résumé


Jobs verified_user 0% verified
  • Meta
    Content Moderator Back Office
    Meta
    Aug 2025 - Current (1 year 3 months)
    • Reviewed and analyzed user-generated content to ensure compliance with community guidelines and company policies.
    • Conducted thorough investigations of flagged content, providing detailed reports and recommendations for action.
    • Maintained a consistent response rate to content moderation requests, achieving a 95% resolution within established timelines.
  • Frontier Airlines
    Back Office Customer Relations Specialist
    Frontier Airlines
    May 2024 - Aug 2025 (1 year 4 months)
    Customer retention and conflict resolution agent (email and phone). Responsible for handling complex customer inquiries and resolving complaints regarding flights, cancellations, and compensation, while maintaining high standards of service and satisfaction.
    • Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
  • Sea World
    Sales Agent
    Sea World
    Apr 2024 - May 2024 (2 months)
    • Implemented upselling and cross-selling strategies to maximize revenue from existing clients.
    • Analyzed sales data to identify trends and adjust strategies accordingly, improving sales performance by 10%.
  • Summit Health
    Appointment Assessor
    Summit Health
    Oct 2023 - Apr 2024 (7 months)
    Handling patient calls for pediatrics and gynecology. Responsible for scheduling, cancelling, and rescheduling appointments, sending emails and messages, and entering administrative information into internal systems.
  • Teachers of Tomorrow
    Callcenter Sales Agent
    Teachers of Tomorrow
    Jun 2023 - Oct 2023 (5 months)
    Advising current and prospective clients on the Teachers of Tomorrow certification program, explaining product benefits and features to facilitate the start of the process.
    • Utilized CRM software to track customer interactions and streamline follow-up processes, improving customer satisfaction ratings.
    • Exceeded sales targets by 30% through effective communication and relationship-building with customers.
Education verified_user 0% verified
  • Colegio Mayor de Antioquia
    Associate's Degree in Turism
    Colegio Mayor de Antioquia
    Jan 2019 - Jan 2021 (2 years 1 month)
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