M

Mckeon Day

About

Detail

Team Lead | Bilingual Customer Experience & Success Manager | Driving Engagement, Performance & Retention
California, United States
Contact Mckeon regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Sunrun
    Street Sales Specialist
    Sunrun
    Feb 2026 - Current (8 months)
    • Generate new business through direct, face-to-face customer engagement in residential neighborhoods
    • Educate homeowners on the benefits of solar energy and battery storage solutions, including cost savings and energy independence
    • Qualify leads and schedule in-home consultations for solar system design and installation
    • Build trust quickly with potential customers through clear communication and product knowledge
    • Consistently meet and exceed weekly and monthly lead generation targets in a commission-driven environment
    • Stay informed on solar industry trends, utility rate changes, and financing options
    • Represent Sunrun’s brand with professionalism, resilience, and a customer-first mindset
  • C
    Customer Service Team Lead
    Sep 2025 - Feb 2026 (6 months)
    Promoted to be lead and support a remote customer service team handling medical pre-authorization calls. Responsible for driving performance and quality by:
    • Running and analyzing Five9 reports to monitor phone status, KPIs, and adherence.
    • Reviewing and tracking customer satisfaction (5-star reviews) to ensure high service quality.
    • Conducting QC audits and call evaluations to maintain compliance and accuracy.
    • Coaching and mentoring agents to improve call handling, communication, and performance outcomes.
    • Collaborating with management to optimize workflows, meet client expectations, and support a culture of accountability and service excellence.
    • Promoted a culture of accountability, recognition, and c
  • R
    Team Lead – Account Executives
    ROI CX Solutions
    Jul 2025 - Sep 2025 (3 months)
    Promoted from Account Executive to Team Lead to help revitalize underperforming outbound sales team. Responsible for daily coaching, call audits, and performance tracking across a diverse group of appointment setters. Support 7+ reps in achieving KPIs related to volume, connect ratios, and conversion. Lead by example through achieved KPIs and individualized 1:1s focused on objection handling, call confidence, and scripting finesse. Help drive morale and accountability, contributing to measurable improvements in appointment quality and rep engagement.
  • R
    Client Success & Engagement Specialist (Account Executive)
    ROI CX Solutions
    Jul 2025
    Promote AEF's suite of retirement financial products by conducting high-volume outbound calling to generate qualified leads and set appointments between prospects and licensed financial advisors. Consistently meet or exceed monthly performance metrics, including call volume, appointment setting, connection rate, and business generation targets. Maintain high-quality client interactions to build trust, overcome objections, and facilitate conversion from initial contact to signed business. Utilize CRM tools to track performance and follow-up engagement.
    • Handled 200-300 calls per scheduled shift, maintaining a minimum 35% 'on call' time, which improved client engagement and lead generation
    • Set and connect an average of 3 appointm
  • R
    Owner & Creative Director
    Retro Rune Productions LLC
    Apr 2025 - Current (1 year 6 months)
    As the founder of Retro Rune Productions, I lead a multimedia creative studio and indie record label specializing in nostalgic, genre-blending music and retro-inspired digital products. Under the Retro Rune umbrella, I produce original lo-fi, synthwave, and experimental music through my artist projects Bitquest and Retro Rune Records, while also offering freelance audio services via platforms like Fiverr, Ko-fi, and Gumroad. My work spans music production, sound design, mixing, mastering, brand development, and multimedia merchandising. I create immersive experiences rooted in 80s–2000s nostalgia—ranging from SNES-style wallpapers and cassette-era zines to boutique EP drops with digital collectibles. I also manage direct-to-fan sales, pre-o
  • J
    Chief Operating Officer
    Jones and Jasper
    Jan 2024 - Jun 2025 (1 year 6 months)
    Handling all points of the product lifecycle, including Amazon product research, supplier research, Amazon market analysis, communication with suppliers and shippers, contract management and project management. Hiring professionals to assist with creating branding, contracts, patents/ trademarks, experience creating a business from the ground up and establishing an LLC, state and federal licensure and tax obligation fulfillment, product fulfillment, PPC Campaigning on Amazon and marketing tools including Viral Launch, Helium 10, etc for deep market analysis and profit margin calculations. Key Accomplishments:
    • Established an LLC and company from the ground up on behalf of company owners.
    • Conducted weekly meetings to update comp
  • Dutchie
    Customer Success Manager II
    Dutchie
    Jun 2021 - Sep 2023 (2 years 4 months)
    Handled post-launch customer lifecycle management. Sustained exceptional levels of customer engagement to foster unwavering loyalty and retention. Championed enhancement of customer experience. Identified recurring customer challenges and furnished recommendations to drive platform enhancements. Empowered customers and teams to evolve into product experts. Key Accomplishments; -Established and nurtured customer relationships while prioritizing needs and devised engagement strategies to boost revenue and maximize value of Dutchie/Greenbits partnership. -Conducted virtual meetings via Zoom and Google Meet to explore and gain insights into customer requirements. -Analyzed monthly sales data and devised strategies to improve ROI and AOV for ove
  • Salesforce
    Support Engineer (Tier 2)
    Salesforce
    Jul 2015 - May 2021 (5 years 11 months)
    Investigated and resolved customer issues by utilizing internal tools and resources, such as past cases, documentation, conducting R&D investigations, performing SOQL Queries, and searching logs via Splunk and Delphi. Replicated issues in test or customer environments to reproduce errors. Served as liaison between Tier 3 and Product Team, as well as customers. Managed escalations and delivered support for upset customers and complicated issues. Partnered with various support teams, Customer Success Managers, Account Executives, Specialists, Technical Account Managers, and Product Engineers and Management. Assisted in training of new team members on case processes, certifications, and Salesforce knowledge. Responded to inquiries from other t
  • T
    Technical Support Rep Spanish/English
    Jul 2014 - Jun 2015 (1 year)
    Presented excellent customer service by maintaining professional, friendly, and approachable demeanor. Troubleshot hardware and software issues to solve technical problems. Recorded technical problems and respective solutions in internal support system. Engaged in overall technical support efforts of team. Assisted with mechanical repairs on printers and troubleshot driver connections between computers and ID card printers. Applied advanced troubleshooting techniques to resolve printer issues. Provided training to customers on usage of ID card designing software and ID card printers. Key Accomplishments; -Revamped and optimized case management system by purging outdated cases from database and implementing streamlined workflow process. -Ple
  • InterConnecta
    Sales Analyst
    InterConnecta
    May 2013 - May 2014 (1 year 1 month)
    Transformed generated leads into sales-ready opportunities through effective campaign and project management. Developed leads for customers and for prospects implementing CRM systems, and helped to streamline lead management processes. Oversaw email campaigns for initial contact with potential clients. Built relationships with target audience through strategic cold calling tactics. Engaged individuals at different levels within organizations from management to executive level. Converted prospects into high-quality, qualified sales-ready leads. Ensured consistent workload while working independently from home. Key Accomplishments; -Generated sales leads by actively prospecting and identifying potential clients for marketing initiatives. -Cra
Education verified_user 0% verified
  • H
    Holt High School — High School Diploma, None
This is a community-created genome.