J
Jerome Amadeus Seraspi
About
Detail
Sales Operations Associate at Wesper
Metro Manila, Philippines
Contact Jerome regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Sales Operations AssociateWesperApr 2025 - Current (1 year 3 months)- Sales Operations AnalystReed Elsevier PhilippinesAug 2016 - May 2025 (8 years 10 months)
- Project Lifecycle ManagerIBMMay 2011 - Aug 2016 (5 years 4 months)• Reviews signed contracts to comply with Legal standards and Business compliance through contract registration. • Provides knowledge and administrative assistance to sales Partners and Project Managers to comply with Legal standards and Business compliance. • Ensures complete documentations to be processed and saved in a database for reference. • Provides training to new roles in the sales division with current business process • Provide support to sales representatives and alike to comply with Business compliance • Monitors transition of completed contract packages from pre-sale to post sale • Monitors pricing data consolidation of completed packages for management review and processing
- Escalation SpecialistTTECAug 2009 - May 2010 (10 months)• Specializes in the role in servicing American computer users. • Provides quick solutions in computer related hardware/software issues and concerns. • Provides immediate response to technical queries. • Provides immediate marketing assistance to American customers who need assistance in product and service information. • Provides outbound calls to American customer to address concerns in an immediate manner. • Handles escalated concerns of American users. • Provides coaching to agents and address issues to meet company goals.
- Customer Experience CoachTeletechSep 2007 - Aug 2009 (2 years)• Specializes in the role in servicing American computer users. • Provides quick solutions in computer related hardware/software issues and concerns. • Provides immediate response to technical queries. • Provides immediate marketing assistance to American customers who need assistance in product and service information. • Provides outbound calls to American customer to address concerns in an immediate manner. • Handles escalated concerns of American users. • Provides coaching to agents and address issues to meet company goals. • Coordinates team in an absence of the supervisor to attain specific tasks assigned.
- OADSL EngineerOrchid Cybertech Services IncorporatedJun 2005 - Aug 2007 (2 years 3 months)• Specializes in the role in servicing Australian Internet users. • Provides quick solutions in internet issues and concerns. • Provides immediate response to website/webspace queries, web hosting, domain names and accounts, etc. • Handles escalated concerns of Australian Internet users.
Education
verified_user
0% verified
- Bachelor's degree, Electrical, Electronics and Communications EngineeringAMA UniversityJan 2000 - Dec 2004 (5 years)