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Mike Akinola
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Professional Business Analyst
Houston, Texas, United States
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Professional Business AnalystNavitus Health SolutionsMar 2024 - Current (2 years 7 months)• Gather and document healthcare-specific requirements for ServiceNow ITSM modules, including workflows for claims, prior authorizations, and eligibility issues.
• Lead stakeholder workshops with clinical, IT, and compliance teams to define user stories, acceptance criteria, and process flows.
• Design and configure catalog items, approval workflows, and intake forms for provider support and payer operations.
• Support Medicaid and Medicare initiatives by mapping claims data (EDI 837/835/834) and integrating eligibility validation systems via REST APIs.
• Define and maintain CMDB structures for healthcare assets, applications, and system relationships.
• Collaborate with InfoSec to ensure HIPAA compliance through RB- Servicenow Business AnalystLyftMar 2022 - Feb 2024 (2 years)• Led global requirements gathering sessions across IT, HR, and InfoSec teams to define ServiceNow ITSM and HRSD configurations.
• Translated business needs into scalable ServiceNow solutions using Flow Designer, UI Policies, Business Rules, and scoped applications.
• Designed and implemented approval workflows, request items, and service catalog structures to improve end-user experience.
• Developed dashboards using Performance Analytics to track SLA metrics, open case trends, and user satisfaction KPIs.
• Collaborated with InfoSec and Compliance teams to enforce HIPAA standards, implement RBAC models, and support internal/external audits.
• Defined CMDB class structures, CI relationships, and supported Service Map - Business AnalystSpring HealthJan 2020 - Feb 2022 (2 years 2 months)• Analyzed and mapped legacy healthcare workflows into ServiceNow Problem and Change Management processes to improve efficiency and traceability.
• Collaborated with infrastructure and configuration teams to design CMDB structures for provider systems and claims-related assets.
• Built SLA dashboards in ServiceNow Reporting to track turnaround time and resolution metrics for member benefits and claims support.
• Facilitated JAD sessions with clinical, billing, and IT stakeholders to gather and refine requirements for eligibility and claims integration.
• Utilized SQL to extract, analyze, and validate Medicaid and Medicare claims data during testing and reconciliation cycles.
• Contributed to HIPAA-compliant ServiceN
Education
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- Bachelor's degree, Computer ScienceOlabisi Onabanjo UniversityOOUJan 2010 - Dec 2014 (5 years)
- Bachelor of Computer ScienceOlabisi Onabanjo University
- Bachelor of Science, Computational ScienceOlabisi Onabanjo University