D
Denilson N
About
Detail
Customer Service | Blockchain | Crypto | Web3 | Fintech
Selangor, Malaysia
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work
Full-time jobs
Résumé
Jobs
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Customer Service RepresentativeGate.ioMar 2024 - Current (2 years 8 months)1. Respond to global user inquiries through tickets/email with a focus on crypto services. 2. Assist with issues related to trading, blockchain platforms, and user accounts. 3. Collaborate cross-functionally with internal teams (ops, tech) to resolve escalations. 4. Provide round-the-clock support on rotational shifts.- HCustomer Service SpecialistHellocare Sdn BhdOct 2022 - Feb 2024 (1 year 5 months)1. Delivered multilingual customer support (mainly Chinese market) for crypto products. 2. Managed real-time support via Telegram, iMetalk, live chat, and tickets. 3. Liaised with tech and operations teams to troubleshoot platform issues. 4. Worked flexible rotating shifts.
- CSales & Warehouse AssistantChristyNg.comJan 2019 - Mar 2019 (3 months)1. Assisted with inventory management and warehouse operations. 2. Supported sales events at major corporations (e.g., Maybank, Takaful). 3. Handled customer interactions with strong interpersonal and sales skills.
- SRetail Sales AssistantSyarikat ZepoSep 2018 - Dec 2018 (4 months)1. Provided product advice and customer service in a retail environment. 2. Strengthened communication and selling skills through face-to-face interactions.
- TRetail Sales AssistantThunder Match TechnologyMar 2017 - May 2017 (3 months)1. Engaged customers in product presentations and purchasing support. 2. Built strong rapport with retail team members.
Education
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- Sunway College — Certified Accounting Technician (CAT), AccountingSunway CollegeJan 2017 - Dec 2018 (2 years)Graduated
- SSMK USJ 4 — Malaysian Certificate of Education, Sub science (Accounting)SMK USJ 4Jan 2011 - Dec 2016 (6 years)Graduated