Heather Torres

Head of People Analytics, Technology & Operations

Discord

Mar 2024 - Current (2 years 7 months)

I lead the "Popstars" team! We are a team that brings together people operations, people tech & systems AND people analytics into one group to get the most out of our shared responsibilities to make working and managing people at Discord a great experience.

Head of Talent Acquisition

Lyft

Feb 2023 - Aug 2023 (7 months)

Head of Global Talent Acquisition at Lyft, where I led a team of 150+ recruiting professionals through a massive organizational restructuring. Provided strategic leadership and change management oversight to the global talent acquisition function while maintaining team morale, cohesion and productivity during this pivot and to the pivot of increased recruiting outside of the U.S.

Head of People Analytics, Technology & Strategy

Lyft

Feb 2018 - Feb 2023 (5 years 1 month)

I led the team of people responsible for HRIS, People Strategy, Recruiting Analytics & People Analytics at Lyft. We managed the core systems such as Workday and Greenhouse, as well as the many other 3rd party tools to help our people be productive and manage the rapid growth of our teams. We designed the data, models and dashboards to deliver comprehensive workforce planning and measure the health of our teams. We strived to make working at Lyft and leading people at Lyft be one of the best job experiences you can have.

Mission Control Senior Analyst

Facebook

Oct 2013 - Jan 2018 (4 years 4 months)

Lead analysis, workforce planning efforts, and Bootcamp analytics on the “Mission Control” team for Tech teams at Facebook. Analyzed the hiring, attrition, moves, etc. to match supply & demand at every dimension to get Tech teams staffed quickly. Identify strategies and new processes to scale the Tech teams at Facebook, including things like designing new position management tools, predicting future challenges, and developing tactical plans for leaders to take action quickly.

Recruiting & People Analytics Manager

Facebook

Dec 2011 - Oct 2013 (1 year 11 months)

Built the first Recruiting & People Analytics team at Facebook - hired the team and structured the first ever data sets for people analytics. Created the dashboards and analyses to determine how we can find, grow, and keep the best people. Identified areas for shifts in recruiting efforts to improve the efficiency of the recruiting funnel and recruiter productivity. Designed and launched the first in-house survey to measure engagement and analyze the underlying drivers.

Senior Director, Operations & Analytics

Aol

Oct 2009 - Nov 2011 (2 years 2 months)

Centralized team responsible for reporting and analyses of web/media metrics, advertising metrics, yield management, and other core business metrics. We standardize metrics and drive the delivery of faster, more powerful insights. Special emphasis on the design, visualization and presentation of information. Leading other efforts to create a more analytic corporate culture including the introduction of new BI tools, executive behavior change, and data strategy. Providing support to the Office of the CEO for specific dashboards, ad-hoc requests and presentations.

Director, Human Capital Metrics and Analytics

Aol

Sep 2007 - Oct 2009 (2 years 2 months)

Lead a team of analysts in Human Resources to align human capital measurement and reporting to the corporate and HR strategy. Apply a variety of advanced analytic techniques to research workforce issues such as engagement and attrition trends. Deliver elegant and succinct visualizations of data in reports and presentations to executive leadership. Drive increased awareness and literacy of the true value delivered by human capital.

Senior Consultant

The Infohrm Group

May 2006 - Aug 2007 (1 year 4 months)

Provide consulting services to achieve value in the use and analysis of human capital data, for a client base that includes large federal government agencies and Fortune 500 companies. Linking HR Strategy to metrics that matter, overseeing development and implementation of metrics and reporting strategies, improving client utilization of human capital data, and developing workforce plans and analysis.

Volunteer

Capital Area Food Bank

Oct 2005 - May 2006 (8 months)

Providing volunter consulting services to gather the requirements for, and develop an operational plan to build a new facility that will double the capacity and output to the Washington DC community.

Director of Human Resources

Capital One

Apr 2000 - Jun 2005 (5 years 3 months)

Held multiple roles at in many progressive areas of human resources, including the development of HR strategy, advanced analytics, capacity planning and forecasting, providing the ROI on HR and CRE inititatives, and launching knowledge worker productivity programs.

Bank Officer

First USA Bank

Mar 1995 - Apr 2000 (5 years 2 months)

Held roles in many areas of credit card operations, including call center management, operations analysis, financial reporting and analysis, and marketing analysis.

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Heather Torres

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