Nick Jordan

Nick Jordan

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Practical, People-First Engineering Leader
Somerville, Massachusetts, United States

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Résumé


Jobs verified_user 0% verified
  • Appcues
    Director, Platform Engineering
    Appcues
    Aug 2025 - Current (1 year 3 months)
    Joined the Appcues team to further our renewed mission!
  • CloudZero
    Senior Manager of Engineering
    CloudZero
    Oct 2024 - Sep 2025 (1 year)
    Worked with multiple teams to make cost-effective innovation a reality for every cloud-driven organization.
  • UrbanFootprint
    Senior Manager, Engineering
    UrbanFootprint
    Mar 2024 - Oct 2024 (8 months)
    Enabled the UrbanFootprint Engineering team by focusing on people, product, and technology.
  • Appcues
    Head of Backend Engineering
    Appcues
    Jul 2022 - Mar 2024 (1 year 9 months)
    › Led the fully remote, backend engineering team as it grew from one team of three engineers to three teams with 10 Senior or higher engineers with members on 3 continents. › Designed, socialized, and led the implementation of backend systems for multiple value-driven features including HIPAA compliance, external webhooks, analytics, and multi-region infrastructure. › Moved backend engineering from an iteration-based approach to Kanban combined with bi-weeking review and goal setting leading to higher team satisfaction and achievement. › Implemented an org-wide, project-based model for new feature development allowing the backend teams to float between product teams effectively implementing new functionality without creating silos. › Manage
  • Appcues
    Senior Engineering Manager
    Appcues
    Jan 2020 - Jul 2022 (2 years 7 months)
    › Sourced, interviewed and hired 20 amazing engineers inside and outside the US across specialties including backend, frontend, infrastructure, QA and data. › Received multiple company values awards for ownership and dedication based on nominations from across the company. › Achieved the highest satisfaction scores among all managers in the company in satisfaction surveys. › Promoted two senior engineers, two staff engineers, and one principal engineer using 1:1 coaching guided by our leveling process. › Formed and led multiple frontend and fullstack, product-led teams across the engineering organization. › Worked with product managers to enable and encourage agile delivery through process and automation improvements. › Learned Elixir, Node
  • PLACESTER
    Director Of Support and Engineering
    PLACESTER
    May 2019 - Jan 2020 (9 months)
    › Led two engineering teams (9 team members) enabling team leads to improve achievement on sprint commitment. › Built and managed relationships with development partners in India and the Philippines › Established team KPIs and process reporting to eliminate backlog of customer reported bugs. › Reorganized the support team (14 team members) into a pod model and established team-based incentives. › Planned and executed the support response to three major partnership shutdowns minimizing negative brand impact while maintaining customer satisfaction metrics. › Led the support team to improve CSAT from 3.5 to 4.5 through focus on team health, enablement, and customer focus. › Expanded processes for addressing customer escalated issues and worked
  • Brainshark (Bigtincan Readiness)
    Engineering Manager
    Brainshark (Bigtincan Readiness)
    Jul 2017 - May 2019 (1 year 11 months)
    › Built two full-stack and one back end engineering team from the ground up including hiring, on-boarding and team member development. › Monitored team member satisfaction and engagement using retrospectives, weekly one on ones and anonymous feedback surveys. › Right-sized head count through attrition based on business needs and budgets. › Expanded relationships with near-shoring partners (Peru and Columbia) to form, onboard and motivate remote full stack development teams. › Managed six feature teams leading resourcing, planning, team member development and delivery. › Forged relationships with the finance, customer success and product management teams improving collaboration and communication through regular meetings and planning sessions
  • RES Software
    Senior Software Engineer, Team Lead
    RES Software
    Feb 2016 - Jul 2017 (1 year 6 months)
    › Collaborated with teams in Romania and the Netherlands on technical design and implementation for the company’s three flagship products. › Headed technical design and development of new data warehousing processes unifying and aggregating data from the company’s three flagship products into a reportable schema. › Translated product owner and business analyst requirements into agile epics and stories for the team to groom and estimate.
  • C
    Co Founder
    May 2014 - Current (12 years 6 months)
    Built a first to market, multi-tenant operations management platform for the carwash industry running on IaaS/PaaS offerings, incorporating preventative maintenance monitoring, issue tracking, on-demand/scheduled operational checklists, configuration documentation and incident reporting.
  • Circles North America
    Senior Software Engineer
    Circles North America
    Jul 2012 - Feb 2016 (3 years 8 months)
  • S
    Software Engineer - Integrations
    Jan 2011 - Jul 2012 (1 year 7 months)
  • P
    Programmer/Analyst
    Jan 2004 - Jan 2011 (7 years 1 month)
  • L
    Lead Operations Manager
    Jan 2003 - Apr 2004 (1 year 4 months)
  • O
    Operations Manager
    Jan 2002 - Jan 2003 (1 year 1 month)
Education verified_user 0% verified
  • Indiana University Indianapolis
    bachelor, BS, Informatics/New Media
    Indiana University Indianapolis
    Jan 2002 - Jan 2006 (4 years 1 month)
  • I
    bachelor, B.S, Media Arts and Sciences; Web
    Indiana University-Purdue University Indianapolis School of Informatics
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