Larasati Varianti Putri

English Transcriptor

Chemin AI

Nov 2025 - Current (9 months)

Customer Service Agent

Influx

Oct 2025 - Current (10 months)

• Client guidance in billing operation: Supporting 75+ clients' inquiries per week in end-to-end billing, including payment confirmation, issuing monthly invoices, providing a payment plan, and conducting an investigation for billing discrepancies. • Managing dispute resolution and security inquiries: Investigating payment disputes through account investigation and monitoring possible meter or solar system failure. • Policy compliance and financial hardship control: Assessing financial hardship applications, providing bill adjustments and payment plans according to the internal policies, legal regulations, and privacy standard. Show less

Customer Success Specialist - USA International Retail

TP

Jul 2025 - Oct 2025 (4 months)

- Provide timely support to customers through available communication channels - Providing solutions to customer regarding payment issue, item return, item information, and order placement - Identify and escalate priority issues through proper channels when necessary - Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s

English Language Teacher

English for everyone

Jun 2025 - Jul 2025 (2 months)

Enrollment Coordinator

EF Academy

Nov 2024 - Jun 2025 (8 months)

• Providing guidance for prospective students about programs, admission requirements, campus life, and application process. • Doing daily cold calls and responding to advertisement inquiries to acquire new leads. • Maintaining communication and records with Salesforce as CRM (Customer Relationship Management) system. • Developing and maintaining social media presents for local markets through Instagram and Facebook post. • Localizing website contents for Indonesian target markets from English to Indonesian. • Coordinating info sessions, webinars, agent and school visits to connect with prospective clients. Show less

Enrollment Associate

EF Academy

Sep 2024 - Nov 2024 (3 months)

• Proofreading and translating websites information and other relevant content to the local market • Assisting events preparations for 10 online and offline events for potential families in Indonesia. • Engaging and do follow ups with potential families and leads from Sales Forces and internal leads from Meta Advertisement. • Designing and drafting contents for EF Academy Indonesian website, social media, and promotion contents for the local markets.

KOL and Affiliate Intern

RealCo Indonesia

Jul 2024 - Sep 2024 (3 months)

- Negotiate and close deals for affiliate candidates - Monitoring and follow up on deals with affiliates - Assisting with affiliates question and product knowledge

Research Intern

Resilience Development Initiative (RDI)

May 2024 - Aug 2024 (4 months)

- Assisting in translation and transcribing - Conducting secondary research for article making on Adaptive Social Protection (ASP) - Write articles and presentations revolving ASP and other social protection theme.

Practicum Student

BPJS Ketenagakerjaan

Mar 2023 - Jul 2023 (5 months)

• Assessed, engaged, analysed problem, and acted as social worker for non-formal acquisition. • Conducting socialization regarding the role of BPJS Ketenagakerjaan for non-formal workers in Pondok Pinang Market. • Did 14 weekly report and final proposal.

I

Frontliner

INDORACE

Feb 2023

- Interacting and handing out race packs for participants - Communicating with Runners regarding race packs stocks - Acting as main communicator between participan

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Practicum Student

Panti Asuhan Putra Utama 1 Klender

Sep 2022 - Jan 2023 (5 months)

• Assessed, engaged, analysed problem, and created a formal termination process guideline. • Did 14 weekly report and final proposal. • Presenting final report to stakeholders.

Head of Art Division

Himpunan Mahasiswa Ilmu Kesejahteraan Sosial Universitas Indonesia (HMIKS UI)

Apr 2022 - Mar 2023 (1 year)

• Led and developed five programs for Art Division • Acted as stakeholder for internal and external matter • Arranged weekly assessments for ongoing programs

Staff of Human Resource Development

OSUI Mahawaditra

Jun 2021 - Jan 2022 (8 months)

• Lead graduation program for graduating members • Acted as stakeholder for performers and participating members

Vice Project Officer for JASUKE HMIKS UI 2021

Himpunan Mahasiswa Ilmu Kesejahteraan Sosial Universitas Indonesia (HMIKS UI)

Apr 2021 - Dec 2021 (9 months)

Staff of Media Division

BK MWA UI UM

Mar 2021 - Mar 2022 (1 year 1 month)

• Designed 60+ content for BK MWA UI UM social media accounts • Reviewed and reorganized publication materials • Mediated media division with other divisions regarding publications matter

Staff of Art Division

Himpunan Mahasiswa Ilmu Kesejahteraan Sosial Universitas Indonesia (HMIKS UI)

Feb 2021 - Feb 2022 (1 year 1 month)

• Directed and executed concepts for Majalah Seni Ilmu Kesejahteraan Sosial (JASUKE) HMIKS UI • Coordinated art submissions from Social Welfare students • Encouraged and enabled Social Welfare students to participate in art events

Larasati Varianti Putri

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