Gracie Phillips

Gracie Phillips

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Change Management | Organizational Effectiveness | Digital Transformation | People & Technology
United States

Contact Gracie regarding: 
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Timeline


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school
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Résumé


Jobs verified_user 0% verified
  • PepsiCo
    Manager, Change Management for Global Strategy & Transformation
    PepsiCo
    Apr 2025 - Current (1 year 7 months)
  • Lake Shore Associates, Inc.
    Change Management Consultant, Digital & Technology
    Lake Shore Associates, Inc.
    Oct 2021 - Apr 2025 (3 years 7 months)
    Global Cyber Security, Operations Excellence - Supported a complex global company's multi-year cyber security transformation program, with my work specifically focused on Identity and Access initiatives, a service that impacts upwards of 5 million identities companywide. - Partnered with senior leaders and technical SMEs to understand the impact of various changes within the Identity and Access ecosystem, and developed strategies to minimize resistance and increase adoption. - Developed strategic stakeholder narratives, communications and training plans, tailoring for various corporate, market and frontline employee audiences. Global Digital Employee Engagement - Created and executed go-to-market strategies, readiness assessments, communica
  • C
    Change Management Consultant
    Nov 2020 - Jan 2021 (3 months)
    - Managed a team of designers and developers to plan and deliver custom-built registration platform for a national, multi-site startup on time and in budget.
- Engaged cross-functional stakeholders to conduct needs assessment, and align platform requirements to business processes and goals.
- Developed and conducted content management training at management and associate levels.
  • REACH Prep
    Director of Communications & Events
    REACH Prep
    Nov 2018 - Jan 2021 (2 years 3 months)
    - Led digital transformations to streamline business processes and meet emerging customer demands by selecting, implementing and managing CRM (Salesforce), email marketing (Mailchimp), and digital fundraising platforms. - Trained and developed staff competencies with new technologies. - Contributed to revenue increase and return on staff investment by 25% over 4 years through enterprise-wide marketing strategy and engagement campaigns. 
- Analyzed CRM content usage, user behavior and reporting requirements to design information sharing tools, workflows and dashboards for leadership decision-making and revenue development strategy.
  • REACH Prep
    Communications & Development Manager
    REACH Prep
    Oct 2016 - Nov 2018 (2 years 2 months)
  • REACH Prep
    Office Manager
    REACH Prep
    Oct 2015 - Oct 2016 (1 year 1 month)
  • The New York Public Library
    Development Associate
    The New York Public Library
    Jun 2013 - Nov 2014 (1 year 6 months)
    - Managed CRM database including tracking, processing and confirming customer transactions daily.
- Advised and supported leadership with calendar management and revenue report generation.
- Partnered with event managers to deliver exclusive donor events and public event series.
- Wrote, produced and distributed digital communications to customer segments.
- Maintained customer relationships and managed email and phone inquiries.
Education verified_user 0% verified
  • Northwestern University
    master, Master of Science - MS Learning and Organizational Change
    Northwestern University
    Jan 2020 - Jan 2022 (2 years 1 month)
  • Trinity College-Hartford
    bachelor, Bachelor of Science - BS Psychology with a minor in Hispanic Studies
    Trinity College-Hartford
  • R
    Riverdale Country School
    Riverdale Country School
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