Amy Ulucay

Head of Minor Safety and Exploitative Content

Discord

Oct 2023 - Current (3 years)

Head of Trust and Safety

Picsart

Nov 2021 - Oct 2023 (2 years)

Head of Minor Safety Product

ByteDance

Apr 2020 - Nov 2021 (1 year 8 months)

Global head of Minor Safety Program leading a team of Program Managers to design and implement the Minor Safety product roadmap, detection and moderation strategies, data analytics and trend monitoring, and strategic partnerships. Core areas of oversight include age assurance, predator detection, product design for minor privacy and safety, and content classification. Collaborate with Global Public Policy, Product, Operations, Legal, Policy, Outreach and Partnerships, and Public Relations teams on initiatives that elevate the safety of minors across our platforms. Build an inclusive cross-functional team of subject matter experts with a focus on wellbeing, collaboration, and high efficiency.

Director of Trust and Safety, and Support

Amino Apps

May 2018 - Jan 2020 (1 year 9 months)

Manage highly distributed teams across the US, Latin America, and China who worked 24/7 across 7 languages. Scale global team from 8 to 25 people. Reduce onboarding time from 3 months to 10 days. Set success metrics to 38 seconds/task with 95% QA. Write policies for user content, behavior, fraud, and disputes. Launch new Community Guidelines. Drive product initiatives to reduce policy violations, such as using technology to identify violating content and to coach users who posted it, reducing bans to 1% of policy violators.

Policy Manager

Meetup

Sep 2016 - May 2018 (1 year 9 months)

Draft and launch all Meetup policies for groups, user-generated content, disputes, and payments. Work closely with Policy Implementation Team to scale policies to moderation teams and collaborate with specialists to measure and operationalize policy improvements.

Program Manager

Meetup

Jan 2016 - Sep 2016 (9 months)

Program manage the rollout of new Community Guidelines, as well as new Terms of Service and Privacy policies. Develop a Payments Program with an emphasis on Organizer experience, fraud detection, and operational efficiency. Program manage all product compliance initiatives at Meetup working cross-functionally with Product, Legal, and Policy.

Senior Trust and Safety Specialist

Meetup

Jun 2014 - Jan 2016 (1 year 8 months)

Specialize in Organizer experience and member disputes. Launch tooling and product initiatives to enhance productivity for the Trust and Safety team.

Senior Trust and Safety Agent

Etsy

Mar 2012 - Jun 2014 (2 years 4 months)

Specialize in identifying and removing high-risk accounts like bots, malicious resellers, fraudsters, and spammers. Lead High Risk trainings to inform other teams about these trends.

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Amy Ulucay

About

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Behavioral traits