S
Sameer Bhatia
About
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Customer Success and Professional Services Transformational Leader
Piscataway, New Jersey, United States
Résumé
Jobs
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Senior Vice President, Customer ExperienceIrthApr 2026 - Current (4 months)Leading Irth's post-sales organization across Professional Services (EDO), Customer Success, and Support, with a focus on driving stronger customer outcomes, decrease time to value, improving retention, and supporting long-term growth & expansion.- Senior Vice President, Customer ExperienceEgnyteFeb 2025 - May 2026 (1 year 4 months)Strategic leader responsible for driving customer satisfaction, engagement, and long-term retention. Leading Customer Success, Enablement, Renewal and Operations functions, focused on enhancing customer value realization & success. Leveraging data-driven insights to improve retention and loyalty by engaging directly with customers and collaborating with cross-functional teams, including product, sales, and marketing.
- VP, Customer Success & Professional ServicesEgnyteJul 2022 - Feb 2025 (2 years 8 months)Leading Customer Success, Professional Services and Training teams to ensure flawless onboarding, adoption, retention, and expansion for high touch customers. Responsible for the overall health of the customer relationship to provide them with a WOW experience; scaling a high-performing customer success team, working with product, engineering, marketing, and sales to minimize attrition and grow revenue
- Vice President, Global Professional Services & TrainingEgnyteJan 2021 - Jul 2022 (1 year 7 months)Leading Sales, Delivery and Operations of the Worldwide Professional Services and the customer training Team. Accountability for end-to-end PS business including bookings, delivery, customer education with a full P&L responsibility. Transformational role to create and operate a world class services organization helping customers attain value realization, be a catalyst for license sales and attain financial targets.
- HDirector, Head of WW PMOHCL Technologies Acquired Broadcom Symantec PS TeamMay 2020 - Jan 2021 (9 months)
- BDirector, Worldwide Consulting Delivery Excellence - Symantec Enterprise DivisionBroadcom Inc Acquired SymantecNov 2019 - May 2020 (7 months)Helping customers achieve business outcomes through high quality implementation and professional services
- Director Delivery Excellence – Americas Consulting (Cyber Security Services)SymantecApr 2019 - Nov 2019 (8 months)
- Vice President Global Professional ServicesActifioJul 2017 - Apr 2019 (1 year 10 months)Professional Services Leader with the objective of making customers successful by achieving their business and technical goals
- Senior Director - North America, Professional ServicesActifioOct 2016 - Jun 2017 (9 months)Leading the Professional Services organization for North America. Responsible for the successful implementation of Actifio's world class Copy Data Virtualization solutions and delighting our customers.
- Director Global ServicesActifioDec 2014 - Oct 2016 (1 year 11 months)Professional Services Leader responsible for Sales, Delivery and Enablement in US East, Federal and EMEA.
- Sr. Manager, Systems Engineering (Pre-Sales) - Information ManagementSymantecAug 2013 - Dec 2014 (1 year 5 months)Technical Sales Leader for Information Management products in the North-East geography. Enabling Sales teams to expand Symantec's footprint within our customer base and creating net-new customers. Leading a team of motivated Systems Engineers enabling customers with Symantec Solutions.
- Director, PMO, Americas Professional ServicesSymantecJul 2012 - Aug 2013 (1 year 2 months)
- Senior Manager, Delivery Management / PMO Head North America, Professional ServicesSymantecJan 2011 - Aug 2012 (1 year 8 months)
- Senior Manager, Professional ServicesSymantecFeb 2008 - Oct 2011 (3 years 9 months)Leading Consulting Delivery Management in the US East region. Responsible for Overseeing end to end Engagement & Program management. Overall responsibilities including P&L, Operational and Field Management responsibilities; Portfolio Assignment & Management; Escalation management to ensure Customer Satisfaction; Revenue Forecasting; Operational supervision with a goal of revenue recognition and profitability; Deal reviews and approvals; People management, training & development of direct reports and process development.
- Manager, Professional ServicesSymantecMar 2007 - Feb 2008 (1 year)
- Principal Project ManagerSymantecDec 2005 - Mar 2007 (1 year 4 months)
- Project ManagerVeritas SoftwareMay 2004 - Dec 2005 (1 year 8 months)
- Staff ConsultantVeritas SoftwareOct 2001 - May 2004 (2 years 8 months)
- Technical ManagerInfogainSep 2000 - Sep 2001 (1 year 1 month)
- Project ManagerInfogainMay 2000 - Sep 2000 (5 months)
- Senior ConsultantInfogainJul 1996 - May 2000 (3 years 11 months)
- Software EngineerDatamaticsNov 1995 - Jul 1996 (9 months)
- ConsultantCITIOct 1994 - Oct 1995 (1 year 1 month)
- Software EngineerMastekJun 1993 - Oct 1994 (1 year 5 months)
- Programmer TraineeMastekMay 1992 - May 1993 (1 year 1 month)
Education
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- BA (Maths), Mathematics, MathematicsDelhi UniversityJan 1987 - Dec 1990 (4 years)
- Kendriya VidyalayaKendriya Vidyalaya
- Delhi Public School - R. K. PuramDelhi Public School R K Puram
- MCA (VJTI), Computer Applications, Computer ApplicationsUniversity of Mumbai