Arshome Sahagun

Phlebotomy Operations Associate II

BillionToOne

Jul 2026 - Current (4 months)

• Building and managing a growing network of specimen collection partnerships - working with healthcare organizations and providers of all types to expand patient access to diagnostics wherever patients are.
• Owning end-to-end patient scheduling operations across phlebotomy vendors and clinical partners, coordinating referral intake, appointment logistics, and complex case resolution to ensure every patient receives a timely, accessible, and high-quality specimen draw experience.
• Improving the specimen collection pipeline - streamlining referral intake workflows, strengthening data infrastructure, and building scalable cross-functional processes that enable sales, clinical, and patient services teams to move faster and serve mo

Client Services Associate II

BillionToOne

Apr 2025 - Current (1 year 7 months)

• Delivered high-touch support for physicians, clinics, sales representatives and patients by managing inquiries, facilitating custom clinic programs, and coordinating global courier logistics, strengthening trust in BillionToOne’s diagnostics solutions.
• Enabled sales growth by preparing new patient leads for regional Sales teams while partnering with Marketing to coordinate provider materials, kit orders, and digital store logistics- streamlining provider engagement, supporting pipeline expansion, and driving increased adoption of UNITY prenatal testing across clinics.
• Spearheaded workflow improvement projects- including Salesforce product ordering, account linking, and discrepancy tracking to optimize operations across Lab O

Client Services Associate

BillionToOne

Apr 2025 - Current (1 year 7 months)

• Delivering high-touch support for physicians, clinics, sales representatives and patients by managing inquiries, facilitating custom clinic programs, and coordinating global courier logistics, strengthening trust in BillionToOne’s diagnostics solutions.
• Enabling sales growth by preparing new patient leads for regional Sales teams while partnering with Marketing to coordinate provider materials, kit orders, and digital store logistics- streamlining provider engagement, supporting pipeline expansion, and driving increased adoption of UNITY prenatal testing across clinics.
• Spearheading workflow improvement projects- including Salesforce product ordering, account linking, and discrepancy tracking to optimize operations across La

Brand Ambassador

Lucid Motors

Nov 2024 - Jan 2025 (3 months)

• Cultivated relationships with high-value clientele, coordinating schedules and logistics to deliver seamless guest experiences and cultivate brand loyalty while educating guests on Lucid’s EV tech and sustainability mission.
• Collaborated with studio managers and sales teams to analyze market trends, optimize operations during the Lucid Gravity release, and streamline test drive pilots, enhancing engagement and aiding sales pipeline growth.
• Managed a high-volume pipeline, exceeding lead qualification and capture targets in Salesforce, and contributing to $350K+ in studio revenue while meticulously documenting every interaction or insight for internal teams.

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Office Administrative Assistant

Aria Dentistry

Jul 2024 - Nov 2024 (5 months)

• Operated the front desk including: greeting customers, scheduling appointments, onboarding new patients, recording services, and resolving inquiries while ensuring timely follow-ups and seamless client experiences.
• Assisted dentists with patient management and treatment plan entries in Dentrix, a Practice Management Software, ensuring accurate documentation and compliance with HIPAA regulations.
• Managed data entry and documentation scanning, maintaining organized project files and records, and verified patients' dental insurance coverage, contributing to efficient stakeholder management.

Foreign Language Teacher

Académie de Normandie

Oct 2023 - Apr 2024 (7 months)

• Designed and implemented dynamic lesson plans, teaching methods, and projects for 120+ diverse students with colleagues across two schools through France Éducation International, ensuring alignment with curriculum goals.
• Acted as a cultural liaison between the U.S. and France, facilitating intercultural exchange and tailoring instruction to overcome language and cultural barriers, resulting in a significant improvement in student engagement and comprehension while integrating technology to enhance learning experiences.
• Developed French language proficiency and creative cross-cultural problem-solving competence.

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Office Administrative Assistant

Aria Dentistry

Jun 2023 - Sep 2023 (4 months)

• Organized complex data, treatment plans, and scanned documents into Dentrix Dental Software, digitalizing the entire practice, including all individual patient charts .
• Coordinated front-desk patient management, and consistently prepared trays for procedures.
• Verified patients' dental insurance coverage eligibility and benefits by phone or through web access.
• Trained in infection control and sterilization procedures, HIPAA compliance, and waste management.

Registered Behavioral Technician

Autism Learning Partners

Aug 2022 - Jan 2023 (6 months)

• Achieved board certification to enhance my performance and credibility.

Behavioral Health Technician

Autism Learning Partners

Aug 2021 - Aug 2022 (1 year 1 month)

• Partnered daily with families, BCBAs and supervisors to develop individualized treatment plans, effectively communicating progress, milestones, and adjustments to enhance client development timelines with empathy.
• Utilized applied behavioral data analysis to accurately record, evaluate, and address behaviors and client progress, contributing to informed decision-making in treatment adjustments.

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Arshome Sahagun

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