D

Deivyd Manrique Pérez

About

Detail

Sales Development Representative | Experienced in Bilingual Customer Service and Technical Support | Aspiring Software Developer
Bogotá, Bogota, Colombia
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Owner.com
    Customer Support Representative
    Owner.com
    Apr 2026 - Current (5 months)
  • Voyager Global Mobility
    Customer Care Representative
    Voyager Global Mobility
    Jun 2025 - Mar 2026 (10 months)
    Provided comprehensive support to drivers renting vehicles for use on platforms such as Uber, ensuring smooth and reliable operational performance. Managed inquiries related to rental payments, balance reviews, payment agreements, and account statements with accuracy and clarity. Utilized HubSpot CRM to create, manage, and track tickets, ensuring timely follow-up and visibility across support workflows. Coordinated essential services, including vehicle maintenance, vehicle swaps, roadside assistance, and accident reporting, prioritizing safety and operational continuity. Assisted drivers in locating service centers and scheduling maintenance appointments to minimize downtime and optimize user experience. Resolved complex issues using multip
  • Asurion
    Premier Support Sales Representative
    Asurion
    Sep 2022 - Mar 2025 (2 years 7 months)
    Delivered specialized technical support for mobile and technological devices, ensuring efficient issue resolution. Utilized advanced diagnostic systems to identify and solve technical problems. Addressed customer needs with accuracy, confidentiality, and customer-first mindset. Identified opportunities for cross-selling and upselling additional products and services. Negotiated sales, handled complaints, and managed objections to maximize satisfaction and retention.
  • Concentrix
    Bilingual Customer Service Representative
    Concentrix
    Jun 2020 - Jul 2022 (2 years 2 months)
    Managed financial information for U.S. retail clients while ensuring compliance and data accuracy. Interacted daily with customers in English and Spanish to ensure effective • communication. Handled complex financial inquiries with strong understanding of financial processes and regulations. Navigated multiple financial platforms and applications to enhance efficiency and service delivery.
  • R
    Radio Producer
    Jul 2019 - Dec 2019 (6 months)
    As a Production Assistant for the radio show "Rompecabezas," I carried out key responsibilities that enhanced my experience in media communication: Production and Post-Production of Radio Content: Managed the production of segments and post-production for "Rompecabezas," ensuring exceptional sound quality and a coherent narrative. Web Content Management: Oversaw and regularly updated the web content related to the program, keeping the audience informed and improving accessibility and visibility. Participation in Editorial Committees: Actively contributed to weekly editorial committees, bringing creative and strategic ideas to continuously improve the program and its content. Support in Promotion and Podcast Production: Collaborated on promo
  • Pontificia Universidad Javeriana
    Intern Radio Producer
    Pontificia Universidad Javeriana
    Jul 2018 - Nov 2018 (5 months)
    Radio Program Console Operation: Skilled in managing advanced audio consoles for the recording and production of radio programs, ensuring high sound quality and compliance with broadcasting standards. Audio and Video Editing: Proficient in using specialized software for both audio and video editing, enabling the creation of engaging, high-quality visual and auditory content. Support in Social Communication Classes: As part of my commitment to professional development, I have contributed as a support assistant in Social Communication classes, sharing my practical experience and technical knowledge with students.
Education verified_user 0% verified
  • Pontificia Universidad Javeriana
    Pontificia Universidad Javeriana — Comunicador Social, Radio and Television
    Pontificia Universidad Javeriana
    Jan 2015 - Dec 2019 (5 years)
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