Daniel Eggink
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Key Account Manager
Berlin, Germany
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Key Account ManagerMetro Markets GmbHSep 2022 - Current (4 years 1 month)- SSenior Account ManagerJan 2019 - Sep 2022 (3 years 9 months)Online reputation management and customer journey optimization for accounts in hotel industry and hospitality in DACH, BeNeLux and Scandinavia Active and individual consultation of new and existing mainly hotel partners (individual and chain accounts), personal point of contact (phone, video, email, chat) for approx. 400 accounts Continuous monitoring of partner activity and active support for optimal software usage, software training for new customers through video calls / demos, also for existing customers Technical support include communication with interface providers, webmasters, etc Coordinating feature requests evt. with product development, CRM maintenance Sales: upselling, renewing contracts, developing upsell strategies, supportin
- RSenior Account ManagerRelocately GmbHJan 2018 - Jan 2019 (1 year 1 month)Consultation and conversion of potential clients (B2C), mainly in BeNeLux Supporting clients along their entire relocation and advising with regards to value-added services Continuous coordination of relocation processes with operations and logistic partners Exceeding company's growth, client satisfaction and profitability targets, improvement of processes
- CRA Payments ExecutiveBooking.comJul 2015 - Oct 2018 (3 years 4 months)Determining on- and processing both payments and invoices Investigating and determining liability questions, processing legal replies Developing and maintaining relationships with hotel partners and guests Coordinating the resolution of special complaints with partners, account managers, cs and higher management Tracking & trending complaints, analyzing data and recommending improvements internally Special tasks: creating and giving presentations to new hires and mentoring, and in my role as Green Ambassador creating, developing and market sustainable options on front-end Show less
- Accommodation supportBooking.comMar 2014 - Jul 2015 (1 year 5 months)Dedicated Poc for accommodations and customers Advice and handling on a great number of accommodation related queries, redacting queries internally (Hotels Department, etc.), building productive relations with partners Various upskill courses and workshops Design and proposal of innovations regarding confirmation email, printing practice and website
- DBusiness Development Manager NetherlandsDiMaBay GmbHJan 2013Business Development Management for the Dutch market B2B lead generation and key account management Strategic execution dialogue marketing Content management (alpha to live)
- DCommunity development and dialogue marketing managerDaWanda GmbHJan 2012 - Jan 2013 (1 year 1 month)Strategic and operational execution dialogue marketing, internal consult dialogue marketing Shop acquisition and category management Dutch platform Account management (sales, payment, shop care), execution social media campaigns and blog Education and training Dutch students Content management Dutch site (alpha to live)
- Debt collector and payment responsible for three international teamsZalandoJan 2011 - Jan 2012 (1 year 1 month)Sole responsibility for deciding on- and processing refunds for three of Zalando’s sites, debt collection-, insolvency-, and fraud cases, contact for international banks Consulting and steering three international teams (the Netherlands, Italy, UK) on payment issues, handling escalated complaints Educating international teams on payment tools and optimizing communication between departments
- FDirector and editor promotional filmFreelance Film DirectorFeb 2010Promotional film professional pianist
- FFreelance content editorFreelance Writing and Editorial ServicesJan 2010Editing and implementing international television and radio program information for Dutch public broadcasting (Internet, Print and digital television) Translation international program information
- Content editorNPOApr 2009 - Jun 2010 (1 year 3 months)Editing and implementing international television and radio program information for Dutch public broadcasting (Internet, Print and digital television) Translation international program information Project management implementation new editing- and collaboration-system Project initiation specific editorial projects
- FDirecting assistantFab channelJan 2009Steadycam digital live channel
- Scientific redactionRelxJan 2008 - Jan 2009 (1 year 1 month)Scientific validation and check articles Key account publishers and universities
- GEventmanager, textwriter site and press releasesGouden Ui FilmprizeJan 2006 - Jan 2008 (2 years 1 month)Event management all occurring events (f.e. ceremony and party) Writing press releases, replying press queries Textwriter and content management site
- Editor and production assistantTEGJan 2006 - Jan 2007 (1 year 1 month)Redaction daily quizshow Redaction and production complete season of reality-show, Redaction and production 2 pilotfilms of quizshows Eventmanagement and artist management annual charity-event (War Child) Production and editing sport show
Education
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- master, Master of Arts (M.A.), Film/Cinema/Video Studies, 9 (equals 1,3 in Germany)Universiteit van Amsterdam / University of AmsterdamJan 2007 - Jan 2008 (1 year 1 month)
- bachelor, Bachelor of Arts (B.A.), Media and Culture StudiesUniversiteit UtrechtJan 2001 - Jan 2006 (5 years 1 month)