Customer Experience Specialist, Operations
May 2022 - Jun 2023 (1 year 2 months)
• Owned and monitored dashboards and reports that identified and assessed revenue driving KPI's informing strategic decisions cross-functionally • Increased efficiency of outbound customer calls by 20% during BaaS migration by creating & maintaining dashboard reporting within Metabase that provided tailored customer information to ensure a positive customer experience. • Facilitated seamless collaboration between product, engineering, and marketing teams to align with market dynamics and customer needs resulting in quicker feature delivery and better product-market fit.