Miodrag Cutura
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Enterprise Account Executive at Insightful
Belgrade, Serbia
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Résumé
Jobs
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Account ExecutiveGorgiasJun 2026 - Current (5 months)- Own the full sales cycle for SMB ecommerce businesses, from discovery and qualification through negotiation and close. - Partner with founders, CX leaders, and operations teams to identify opportunities to improve customer experience, streamline support operations, and drive revenue growth. - Consult prospects on leveraging AI Agents, automation, and omnichannel customer support across email, chat, social media, voice, and SMS. - Deliver tailored product demonstrations and ROI-driven business cases aligned with each merchant's growth objectives. - Collaborate with Solutions Engineering, Customer Success, Partnerships, and Marketing teams to ensure a seamless buyer journey and successful customer outcomes. - Maintain accurate pipeline mana- Enterprise Account ExecutiveInsightfulNov 2020 - Current (6 years)Insightful is a cloud software solution for employee monitoring and time tracking with proof of work. It is designed to help managers monitor their team’s productivity, and to encourage employees to keep track of the time they spend on tasks and work on improving their focus. With help from our customers, we were able to make Workpuls what it is today. Together we are building a future of time tracking with no human interaction, in order to help people focus on their primary task and not think about having to report to their superiors.
- SSales Development RepresentativeMar 2020 - Nov 2020 (9 months)- Sales Development - B2B Sales Campaign Management - Develop and sustain client relationships through conf calls, meetings, presentations, business networking, etc. - Maintain opportunity data - Prospect nurturing
- CPaaS ConsultantMittoAug 2019 - Mar 2020 (8 months)- Sales Development - B2B Sales Campaign Management - Develop and sustain client relationships through conf calls, meetings, presentations, business networking, etc. - Maintain opportunity data in SalesFore - Prospect nurturing
- B2B Sales Development / Automation ExpertEyeSeeSep 2018 - Aug 2019 (1 year)- Sales Development - B2B Sales Campaign supervision - Support Partner in sales campaigns - Develop and sustain client relationships through conf calls, meetings, presentations, business networking, etc. - Maintain opportunity data in SalesFore/Autopilot/Dataloader - Inbound channel lead generation - Prospect nurturing
- TTelesales ExecutiveMar 2017 - Sep 2018 (1 year 7 months)- Signing customers up for broadband plans via phone - Email and chat support - Raising customer satisfaction level - Customer Support/Client Service
- SSenior Client Support RepresentativeFeb 2014 - Mar 2017 (3 years 2 months)Customer support and maintenance, reservations taking, phone and email, raising customer satisfaction level, solving minor and major issues. Organizing and remotely managing corporate events and transportation. Vip rides tracking and providing exceptional level of service. Thoroughly testing the web page, iOS, Android app and the in-house software, reporting results to IT, working on solutions;
- AAssistant Manager/Professional Shop AdvisorSep 2007 - Feb 2014 (6 years 6 months)Customer support and maintenance, raising customer satisfaction level, solving issues both minor and major. Shop management services when required. Updating job knowledge by studying new product descriptions; participating in educational opportunities. Organizing trainings and coaching sessions for new employees; business accounts administration, business sales representative; Creating and organizing trainings within Direct Sales and Customer Service;
Education
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- University of Belgrade — Telecommunications EngineeringUniversity of BelgradeJan 2004 - Dec 2006 (3 years)