Meghan Fitzpatrick

Vice President of Customer Success

Tebra

Jul 2024 - Current (2 years 2 months)

Associate Vice President, Customer Success

Tebra

Sep 2023 - Jul 2024 (11 months)

Senior Director, Account Management

Tebra

Jun 2022 - Oct 2023 (1 year 5 months)

Senior Director, Account Management

PatientPop Inc

Aug 2021 - Sep 2022 (1 year 2 months)

Director of Customer Success

PatientPop Inc

Sep 2020 - Aug 2021 (1 year)

Senior Manager, Customer Success

PatientPop Inc

Dec 2019 - Sep 2020 (10 months)

Customer Experience Consultant

Blink Health

Jul 2019 - Aug 2019 (2 months)

Pharmacy Operations Manager

Blink Health

Jul 2018 - Feb 2019 (8 months)

• Key contributor in the launch of St. Louis based Blink Health Pharmacy and managed the day-to-day operations of the pharmacy. This included developing the protocols and procedures for the pharmacy’s day-to-day operations, implementing workflows and workstations for the staff, developing the onboarding and training structure and creating and disseminating reports to the Executive team. • Leveraged operations experience and business knowledge to assist with the initial business development and product development initiatives of the pharmacy. Developed the product requirements, process flows, user groups and training for an in-house operating system and provided approval on design, workflows and user acceptance testing.

Director of Customer Experience

Blink Health

Apr 2018 - Jun 2019 (1 year 3 months)

Head of the Customer Experience Department for a healthcare technology start-up providing Americans access to lower prices for their prescription medications. • Head of Blink Health’s Customer Experience Department, that provides patients, pharmacies and physicians with 365 days of support across numerous communication and purchasing mediums. • Developed the strategy and OKRs for the department in alignment with the overall business strategy and initiatives. Responsible for all day-to-day execution and ongoing reporting to the Executive team on the department’s success. Developed, managed and maintained the Customer Experience Department budget, staffing model and department operating metrics. • Utilized deep industry and business knowledge

Customer Experience Manager

Blink Health

Mar 2016 - Mar 2018 (2 years 1 month)

Launched, developed and operationalized an in-house Customer Experience Department • Led the initial strategy, launch and growth of Blink Health’s in-house Customer Experience Department, which provided phone, email and live chat support 365 days a year. • Built and managed the operations for the Customer Experience Department, which included hiring, workforce management and performance management, systems, tools and platform development, policies, procedures and protocol development, training and enablement processes and department reporting and SLAs. • Selected, migrated and constructed a customized Zendesk support platform to streamline and scale customer support operations. • Launched Blink Health’s Help Center and Knowledge Management

Consultant

Deloitte

Aug 2013 - Mar 2016 (2 years 8 months)

Consultant specializing in technology implementation and corporate organizational transformations across a variety of industries: • Daily responsibilities with both internal and external stakeholders to achieve client Key Performance Indicators while optimizing overall strategies and workflows. • Experience in business development, custom technology and system integration training, technical design and product specs, quality assurance testing, communication and corporate culture evaluations, innovation strategy development, CRM communications and ongoing client management and change management. Health Care Technology Implementation • Training Lead for several states' Health Exchange case management systems. Designed, developed and deliver

Summer Analyst

Societe Generale

May 2012 - Aug 2012 (4 months)

Ten week internship in the bank’s Risk Management Department • Daily monitoring of limits by producing and distributing a report of current and pending deals. • Researched credit ratings and current events on SG’s counterparties. Provided comments on the outlook of these counterparties for the company’s internal warning system

Meghan Fitzpatrick

About

Detail

Timeline

Résumé