Gufran Alam

Resident Engineer

Emircom

Jul 2025 - Current (1 year 1 month)

Handling IT infrastructure for “Miral.ae.” It’s based in Abu Dhabi UAE. Hands on experience on VMware vSphere ESXi 8.0.x • VMware vSphere ESXi 7.0.x • VMware vSphere ESXi 6.x • VMware vSphere ESXi 5.x. Lead troubleshooting and incident management for VMware-based environments Basic knowledge of Linux servers and interact with Linux team to Manage application if any issue. Involve in P1 incident and coordinating with vendor and internal team to resolve the issue ASAP. Working on monitoring tools, SolarWinds, SCOM & HP WMI, If any devices or applications go down, we perform troubleshooting stage level 1 & 2. Handling ADManager Plus, provided reports on users, groups, computers etc. Deployed windows security patches through BigFix with the hel

Information Technology Supervisor

Sun Pharma

Dec 2023 - Jun 2025 (1 year 7 months)

➢ Handling IT infrastructure for “Sun Pharmaceutical Industries Ltd.” Domestic and international. ➢ There are 32 DC servers and 11 domains. We are troubleshooting as per any issues. ➢ Handling ADManager Plus, provided reports on users, groups, computers etc. ➢ Deployed security patches through BigFix. We are patching quarterly here. ➢ Hands on experience on EXCI, Hosts, IDRAC, ILO, Vcenter etc. Upgrade/downgrade firmware & ESXi. ➢ Setting up DHCP Configuring Group policies, System policy editor. ➢ Performing server health check and Failover clustering moving nodes and troubleshooting. ➢ Installing and configuring an Active Directory Domain Controller. ➢ Create and manage virtual machines, templates, and snapshots ➢ Handson on VMware Cluster

Senior System Engineer

NTT Global Data Centers

Jun 2021 - Aug 2023 (2 years 3 months)

Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure. Monitor and trouble shoot system performance within the VMware environment. Create and maintain VM templates used for rapid deployment of virtual machines. Assist with the coordination and implementation of hardware maintenance, upgrades. Ensuring the security posture for the virtualization environment by monitoring system security documenting system configurations. Support and managing Microsoft WSUS, Active Directory, DHCP/DNS, GPO, VMware vSphere 6, Working on ticketing tool Service now, Manage Engine Handling of all windows related issues, Application, Servers, Printers, resolving customer issues etc. Expertise in inst

Windows Administrator

ilabz Technology

Nov 2018 - Apr 2021 (2 years 6 months)

Building up the new servers with the windows servers operating systems with the checklist of the server build on physical and virtual environments. Handling and resolving DHCP issues. Managing users home drives on the file servers and resolving home drive issues. Configuring Printers on the print servers, installing the drivers and troubleshooting. and Maintaining IPs within the scopes. Troubleshooting all AD Major issues like GPO and DNS authentications Handling VMware machine and Physical servers. Configure Quota on share folder, SFTP folder and provide Read/Write or full permission. Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infr

Sales Director

MZG Real Estate

Apr 2016 - Current (10 years 4 months)

At MZG Real Estate, we have been helping people buy and sell properties for over 20 years. Our success is built on a foundation of hard work, integrity, and a commitment to providing exceptional service to our clients.

IT Technician

Executives Olaya Hotel

Apr 2016 - Apr 2018 (2 years 1 month)

I’ m handling Hardware and software individually /Team. Analysis and troubleshooting event logs. Maintenance of all workstations & servers (Check disk, Disk Clean-up, Defrag, Patching & AV Scan) Responsible for day to day support, Windows administration, maintenance and upgrade of Windows OS. Monitoring and troubleshooting Memory, Performance and CPU utilization related to Windows server Resolve system generated and user assigned tickets via Team Viewer User administration which includes Create/Manage/Delete user account Installation Configuration of Microsoft Outlook Installing and Managing Printers Maintain, installing, & troubleshooting of Servers and administrator computer Networks and related computing environments, including computer

Desktop Support Engineer

Progressive InfoTech Pvt Ltd

May 2013 - Mar 2016 (2 years 11 months)

I was Handled 1 collection Centre of HDBFS and 60 Branches in north zone, through remotely or coordinating with the engineers and vendors. Provided IT infrastructure support and troubleshooting of remote locations clients through Net Meeting, MSTSC, VNC and telephonic. Handled day to day internal calls related to application incidents & problems. Mozilla Thunderbird and MS Outlook Troubleshooting of Thunderbird and Ms Outlook issues on client Level.. Troubleshooting of Network Related problems. Manage the Local Area Network. ETC Manage workload, report on status and proactively escalate issues Installation and configuration of all enterprise desktop applications. Worked on Net Meeting, Team Viewer , Windows Remote Assistance, VNC and Remote

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