Nicole Sfiroudis

Customer Success Associate

Figure

Nov 2025 - Current (1 year)

Associate Customer Success Manager

Extensiv

Oct 2024 - Current (2 years 1 month)

Customer Success Manager

Extensiv

Jan 2024 - Jun 2025 (1 year 6 months)

-Served as the primary day-to-day contact for a portfolio of high-touch client accounts, ensuring proactive communication and consistent follow-ups to build trust and satisfaction. -Coordinated weekly video meetings and onboarding sessions to support client adoption, engagement, and retention. -Monitored client health and engagement metrics to identify potential issues, prevent churn, and deliver actionable solutions. -Documented all client interactions and action items in HubSpot, ensuring SLA compliance and organized follow-ups. -Acted as client advocate across cross-functional teams, including Product, Support, and Implementation, to resolve issues quickly and improve service quality.

Onboarding Lead

Odeko

Mar 2020 - Jan 2024 (3 years 11 months)

-Owned and managed customer relationships from the ground up through successful implementation, to maximize adoption of platform. -Worked cross-functionally to address customer feedback opportunities -Trained all net new customers on software ensuring accounts are set up correctly on the backend. -Developed and implemented onboarding processes and procedures to ensure a smooth transition of new customers to the company's products and services. -Designed the full onboarding processes including knowledge base, videos, and content pages. -Provided comprehensive trainings. -Achieved consistent 100% customer satisfaction feedback score and received ongoing referrals from clients.

Onboarding Lead

Odeko

Mar 2020 - Jul 2023 (3 years 5 months)

-Act as the primary point of contact for new customers during the onboarding process, providing guidance, answering questions and any concerns they may have. -Overcome roadblocks working with sales and success teams on client-focused enhancements. -Train all net new customers on software ensuring accounts are set up correctly on the backend. -Implement and develop onboarding processes and procedures to ensure smooth transition of new customers to the company's products or services. -Designed the full onboarding processes including knowledge base, videos, and content pages. -Achieved a 100% customer satisfaction feedback score and receive ongoing referrals from clients. Show less

Senior Manager

Adventure16

Jan 2017 - Dec 2020 (4 years)

-Managed store operations including staff training, opening and closing procedures. -Managed multiple departments. Directed and trained sales staff on product knowledge. -Assisted internal purchasers with managing inventory. Key Achievements -Event management, planning, and logistics across California for all events from store level to festivals. -Recategorized the store equipment and rental areas leading to increased sales through greater visibility. -Streamlined rental and returns processes driving cost savings through effective operational efficiencies. Show less

Manager

IFLY Indoor Skydiving

Jan 2013 - Jul 2017 (4 years 7 months)

-Leading center operations, sales, customer service, and managing budgets and finances to meet targets. -Implementation of processes, incentives, and training to build capacity and support effective service delivery. -Reporting and administration including budgets, conducting audits, and preparation of financial statements. -Training customer service and instructor staff, managing staff performance and supporting progression. Key Achievements -Appointed to project manage new store opening in New York including set up of operations and staff training. -Initiated incentives and promotions for customers and rewards for staff seeing significant sales increase. -Reduced operational costs through inventory review and analysis to focus on stocking

Customer Service Representative

IFLY Indoor Skydiving

Mar 2010 - Aug 2013 (3 years 6 months)

-Provided information about products, services, and safety protocols. -Scheduled reservations, answered phones and customer arrival check-in -Worked with Point of Sales systems -Operated Wind Tunnel -Recommended product or service enhancements to improve customer satisfaction and sales potential -Focused on driving memberships and product sales goals

About

Detail

Timeline

Résumé

Nicole Sfiroudis

About

Detail

Behavioral traits