Sr. Vice President & General Manager of Managed Services
Sungard Availability Services
Aug 2007 - Oct 2010 (3 years 3 months)
Reported to Availability Services CEO as General Manager of Managed Services & Networking business units. Responsible for product management, network/systems/database/security engineering, customer relationship management, customer support, customer provisioning, data center operations, software development and sales engineering teams. Managed services included ITIL based processes for incident, problem, change management, knowledge, availability, capacity & continuous improvement.