Lauren Colburn

Vice President, GTM Operations

Lyra Health

Sep 2024 - Current (2 years)

Vice President, Chief of Staff to the CEO

point Technologies Inc

Nov 2023 - May 2024 (7 months)

• Acquisitions: Partnered with the CEO and Executive Leadership team as we completed two acquisitions, first selling half the business (April 2023) and then acquiring a company (January 2024). Ownership of timelines, deliverables, due diligence, workforce planning, communication between the executive teams, press release and media coverage, and executing the transaction with integration of technology and people. • Culture: Provided leadership in developing corporate vision, mission, values, and culture when re-launching the company. Set executive leadership rhythm of the business, company goals, department OKRs, weekly communication, monthly All Hands Meeting, and was a discussion partner for important and difficult decisions. • Relaunch: P

Vice President, Commercial Operations

point Technologies Inc

Mar 2019 - Nov 2023 (4 years 9 months)

• Operational Efficiency: Executed initiatives to successfully build a multidimensional Sales team. Staffing models, forecasts, onboarding, training, enablement, systems, tools, processes, strategic channel programs, reporting, customer lifecycle, etc. Grew the Commercial team to 300+ clients representing 3M members and $25M ARR. • Client Success: Led the Client Success team; implementation, ongoing relationship management, and renewal process. The team executed 100% retention in 2020 and maintained 95%+ retention rate lifetime to date. In 2021, 93% of clients had a price increase (average increase across these groups was 68%) and in 2022, 65% of clients had a price increase (average increase was 54%). • Collaboration: Partnered cross-funct

Director Sales Operations

point Technologies Inc

Nov 2017 - Mar 2019 (1 year 5 months)

Senior Manager, Global Sales Operations

F Networks

Mar 2015 - Oct 2017 (2 years 8 months)

• Sales Support Optimization: Proposed and launched a new Sales Support model. Hired 25 people in 8 weeks, developed an onboarding program to shorten a 6-month onboarding to 60 days, created 250+ process documents and a comprehensive document library for consistency, increased support to field sales by 5X, and moved customer satisfaction from 3.6/5 to 4.8/5 in 9 months. Implemented and then operationalized the team to exceed expectations, increase support, load balance, and execute a portfolio of projects with a worldwide company impact. • Enterprise System Innovation: Business owner of $4M+ enterprise project. Successfully implemented and launched new Configure Price Quote tool. Resulted in 100% adoption rate, quoting speeds reduced from h

Lead Consultant, Strategic Implementation Management

Premera Blue Cross

Sep 2012 - Mar 2015 (2 years 7 months)

• Strategic Development: Consulted and worked with executive management to identify key business issues, outline strategic alternatives, and recommend cost effective solutions. Supported Premera’s strategic planning, initiative planning and board governance processes. In addition, acted as a liaison to various parts of the organization by providing specific subject matter expertise, project management guidance and ad hoc assistance for presentations, business strategies and many other. • Enterprise Project Management Office (ePMO): Owned the ePMO; provided corporate leadership for all enterprise projects and programs. Executed a plan and process to optimize the project management community discipline, talent, and tools to execute Premera's

Senior Manager, National Sales Operations

Clearwire

Dec 2011 - Sep 2012 (10 months)

Promoted to lead organization within 3 core competencies: 1) Process and flow management of National Retail Sales model conversion – converting from 2 year subscription service to Pre-Paid distributor model; 2) National Payment Vendor Platform IT integration and design for front-end user simplicity; and, 3) Create and manage all internal and external communication layers, ensuring internal field sales organization has tools necessary to provide superior customer service and efficiency while bridging external partners execution within end users. • Integration: Sales leader for IT integration of key national payment vendors to functionally and systematically integrate with billing systems to create simplified transaction flow for end users.

Manager, National Sales Programs

Clearwire

May 2009 - Dec 2011 (2 years 8 months)

Liaison to the Senior Vice President of Sales, leading SVP’s Planning Team on all functional sales operations tasked with launching WiMAX networks in all 71 U.S Markets, while converting and maintaining existing sales markets across the country. • Implementation: Created the Sales Launch Program, including reports, key milestones and deliverables, meeting frequency and content, and formation of the launch team. Implemented four custom Salesforce.com programs, including system development, creation of training material, and managed Salesforce.com as program administrator. Created and launched Intranet containing best practices and critical information for the field sales team for daily execution and follow-up. • Sales Market Management: La

Communication and Recognition Manager

Clearwire

Jul 2007 - May 2009 (1 year 11 months)

Reported directly to the Senior Vice President of Sales and indirectly to the Vice President of Public Relations and Vice President of Human Resources. Managed $3M+ budget and eleven internal recognition programs. When promoted, Clearwire hired four people to assume former responsibilities. • Annual Incentive Program and Trip: Planned all logistics for annual trip for over 200 attendees. Managed quarterly and annual selection process for the program that drove a fundamental performance culture. • Internal Communication: Refreshed, redesigned and executed a company-wide Intranet including: all content; brand development; implementation; and, management of web development. • Brand Management: Collaborated with external strategic partners to

Project Manager / Group Administrator

Clearwire

Aug 2006 - Jul 2007 (1 year)

Executive Assistant to the Senior Vice President of Sales and Vice President of Human Resources. Provided high-level administrative support in a fast paced environment, relieved management of administrative detail by managing complex schedules, travel, group meetings, and expense reports. • Field Liaison: Acted as liaison to all field sales offices, kept teams informed and connected to corporate through multiple means of communication. Worked with business partners to create and promote company employee morale programs and improve Clearwire’s overall culture. • Project Management: Highlights include; Annual National Kick-Off Meetings; Walk a Mile Program; mentor programs and visits; leadership programs; planned all executive off-site meet

Sales Support Representative

Clearwire

Aug 2005 - Aug 2006 (1 year 1 month)

Acted as primary support to the Regional General Manager and local team. Served as office manager and key point of contact for the local team with all corporate departments as well as external partners. • Sales Support: Partnered with Marketing; researched, coordinated and executed marketing campaigns and national programs at local market level. Trained sales team and assisted with incoming requests for new services, customer service, distribution of leads, and event management. • Community Outreach: Planned community and PR launch events and sales activities for four Clearwire Markets. Represented Clearwire on the Board of Realtors, Apartment Association, Hillcrest Hospital Fundraising Committee – Planned “Best Dam Run in Texas”.

S

Office Manager

Specialty Transport Inc

Dec 2004 - Aug 2005 (9 months)

Corporate support for 13 remote offices across the country. Created communication vehicles and improved business models and accounting practices resulting in increased efficiency. Direct responsibility for production of client deliverables, including: proposals; business plan development; marketing materials; and event plans.

X

Office Manager

Xantic

Jun 2003 - Dec 2004 (1 year 7 months)

Developed and launched an outreach marketing campaign for the U.S. Wrote press releases, success stories and company newsletters. Planned tradeshows, conferences and meetings for associates and customers worldwide.

W

Research Coordinator

Westcott Marketing Group

Sep 2002 - Oct 2003 (1 year 2 months)

Created a resource guide establishing market growth, new trends and new leads. Planned events, created promotions, organized materials for clients, researched new products, and sourced new contacts.

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