Giorgia Calvagna

Credit Collection & Customer Success

The Knot Worldwide

Feb 2019 - Current (7 years 7 months)

As part of the Revenue Operations team, I support cross-functional collaboration between Finance, Sales, and Customer Success to improve billing processes, optimize cash flow, and drive revenue efficiency. - Analyze customer payment behaviors, methods, and schedules using NetSuite and Adyen to reduce delinquency rates and enhance payment performance. - Monitor overdue accounts and implement strategies to reduce Days Sales Outstanding (DSO), ensuring financial health and customer satisfaction. - Leverage Metabase and QlikView to create dashboards and generate actionable insights for stakeholders, supporting data-driven decision-making. - Reconcile customer accounts and manage end-to-end billing operations, resolving payment disputes with pre

Sales Consultant

Agrifarma S.p.A.

Sep 2017 - Mar 2018 (7 months)

- Managed daily operations, cash handling, and inventory control to optimize efficiency. - Led team management, sales strategies, and customer service excellence. - Developed and executed marketing initiatives to drive customer retention and revenue.

Credit Consultant

Signor Prestito S.p.A.

Jun 2016 - Dec 2016 (7 months)

- Provide specialized advice on "Cessione del Quinto," a form of personal loan for public and private employees, as well as retirees, with a maximum monthly payment equal to one-fifth of the salary or pension. - Manage customer relationships through phone contact. - Handle financing requests and conduct preliminary investigation of practices.

Financial Agent

Iccrea Banca S.p.A.

Mar 2015 - Apr 2016 (1 year 2 months)

- Sales of bank services on direct mandate of the credit institution. - Planning of sales actions directed to the expansion and consolidation of the customer network.

Advanced Customer Solutions Advisor

Findomestic Banca S.p.A.

Jul 2014 - Sep 2014 (3 months)

- Closely collaborate with clients to monitor debt recovery needs and develop tailored solutions. - Coordinate credit recovery efforts through phone and email communication to encourage timely debt resolution. - Help clients prevent future credit access issues and minimize company risk.

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Tourist Information Assistant

Ayuntamiento de Granada

Jun 2013 - Sep 2013 (4 months)

- Providing assistance to tourists. - Managing correspondence and emails. - Organizing and storing documents and statistics.

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Store Manager

Spazio Minerali

Aug 2008 - Dec 2011 (3 years 5 months)

- Deliver exceptional customer service and sales management. - Oversee personnel management and inventory control. - Ensure proper cash management and visually appealing merchandising. - Strategize and plan marketing initiatives and customer loyalty programs.

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