Abi Ogunti

I’m a business, product, and customer leader with experience across SaaS, fintech, and financial services , focused on driving revenue growth, improving customer outcomes, and building scalable operating models. Much of my work sits at the intersection of product strategy, customer success, and business operations, where aligning these functions can unlock meaningful growth. Across payments, core banking, and SaaS platforms serving SMB through enterprise customers, I’ve led initiatives tied directly to ARR growth, retention and expansion, customer economics, and operational efficiency. I’ve worked closely with executive leadership to shape priorities, make investment decisions, and execute go-to-market strategies that improve adoption, monetization, and long-term customer value. I tend to do my best work in complex, fast-moving organizations where success depends on bringing together Product, Engineering, Sales, Finance, and Operations around shared goals. Over time, I’ve led a range of initiatives; from customer lifecycle and support transformation to product and operational improvements; always with a focus on making the business easier to scale. My leadership style is commercially grounded and customer-centric. I care about building teams that are thoughtful, accountable, and focused on outcomes, and I’m motivated by opportunities to take ownership of meaningful business results; whether that’s growing revenue, improving margins, or strengthening the overall customer experience. Areas of experience: SaaS and digital platforms | P&L ownership | ARR growth | Customer success leadership | Product strategy | Go-to-market execution | Payments and fintech | Customer experience | Operational scaling | Cross-functional leadership