Antonio Menoyo
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Taboada, Spain
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Full-time jobs
Résumé
Jobs
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- TTechnical Support SpecialistMay 2023 - Current (3 years 3 months)
Support AnalystWinshuttle (now Precisely)Sep 2018 - Current (7 years 11 months)- Cloud engineerAspect SoftwareNov 2015 - Current (10 years 9 months)Cloud Zip Wire, hybrid and managed services, developer-friendly IVR tools and APIs Call Centre Voice, email, web chat, IM, inbound ACD, social, video, chat, omni-channel solutions Self-Service IVR, Interactive Text Response (ITR), digital self-service with seamless transfer to agent Customer Outreach Automated multi-channel campaigns, proactive notifications, solutions for TCPA compliance Workforce Optimisation WFM, quality and performance management, back office optimisation, analytics Industrie Sectors: Financial Services, Healthcare Payers and Providers, Education, Government, Travel and Hospitality, Telecommunications and Retail.
- Sap Business Objects AnalystSAPJun 2007 - Jul 2015 (8 years 2 months)Dealt with implementation, configuration and fault resolution for Business Critical BI Systems. Undertook data migration and sizing of BI systems. Managed ram up for new software testing and consultation services for customers. Prevented future issues by informing / implementing best practices & solutions on customer systems. Participated in business requirements and functional analysis. Designed BI solution taking into account the business and technical requirements. Participated in the development of strategies and plans for BI solutions. Participated, supervised and reviewed technology diagnosis and assessment activities. Drove / developed end-user systems from requirement gathering to design, build, test, deploy. Led an Off shore team o
- Security AnalystMcAfeeJan 2005 - Jan 2007 (2 years 1 month)• Recreating customers issue on vmware and collecting log files for analysis. • Advising customers on maintenance and troubleshooting SQL Databases. • Advising on Maintenance, Security prevention and configuration of all Mcafee Intrusion Detection Systems, Antivirus Solutions, Network Protocol Scanners and Mail scanners. • Use of Ethereal to check network traffic and nmap port scanner. • Providing solutions to complex Applications and configuration issues. • Researching Google for possible tips and tricks on complex faults. • Writing Knowledge Base articles to inform future customers of solutions to Existing issues
- Data Network AnalystOrange BusinessDec 1999 - Jan 2005 (5 years 2 months)• Responsible for 1st/2nd line support for voice and data communication installations. • Appointed to be fully accountable for customer interface; ascertaining client needs; providing troubleshooting diagnostics and rapid solutions to problems. • Ensured appropriate escalation direction for specific faults and monitored resolution. • Managed user support calls, logging fault diagnostics, fix solution and tracking. • Ensured support calls were completed within assigned Service Level Agreements. • Educated & supported users to ensure understanding of the installation process. • Continuous monitoring of systems/services taking preventative action as required. • Liaison with 3rd parties for completion of technical tests as part of diagnostics.
- 3European Technical Support Analyst3dfxJan 1998 - Dec 1999 (2 years)• Responsible for provision of technical support for Germany, Spain, Portugal and England, supporting end user installation and commissioning issues. • Appointed to test new games and applications ensuring compatibility with graphics cards and identifying potential customer enquires. • Increased speed of trouble shooting cycle with the creation of a database with known faults and solutions. • Carried out detailed diagnostics to establish nature of fault (HW/SW) and resolve.
Education
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- Cbachelor, Bachelor of Technology (BTech)comp Computer Technology/Computer Systems TechnologyCollege Of Northwest LondonJan 2000 - Jan 2004 (4 years 1 month)