Daniel Coelho

Since growing up, I was told that I have an acumen for Law, Politics, Psychology and Sales. Although I graduated in Science and Technology, in high school, and entered a BSc in Economics, I understood that working for and with people is a major part of who I am. I have a gift for words, numbers and that allowed me to be creative and flexible regarding the many career challenges I have faced, up to date, and that are yet to come. It was in 2013 that I began working in the telecommunications industry at Randstad Portugal, which was a BPO for Vodafone Portugal. In 2018, at age 23, I was promoted Team Leader. Being a Team Leader, in a Telco industry required that I brought to the table core skills related to Math, Statistics and Technology, so when I mix these the passion for people and Psychology, I deem myself as an outstanding leader. With 20 direct reports and another 20 indirect, handling a great amount of work, being organized was and is a trait that helps me balance things out. Being part of projects and constantly aiding Vodafone improve processes was always a fuel to boost creative thinking. In 2021 I left due to personal reasons but till today I'm told how much I'm missed and for me that's a sign of great accomplishments as a team leader. Skills: Team management, Project management, KPIs, reporting, stakeholder management, coaching and mentoring, communication and leadership, Customer Support, Experience and Retention.