Amir Younes

Amir Younes

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Chief Customer Officer
San Diego, California, United States

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Jobs verified_user 0% verified
  • Success Venture Partners
    Limited Partner
    Success Venture Partners
    Mar 2025 - Current (1 year 8 months)
    🚀 We invest at seed across SaaS where Customer Success plays a crucial role and where Net Revenue Retention, a key Customer Success metric, becomes one of the largest drivers of enterprise value. We love vertical software solutions for real-world industries.

    Limited Partner and Investor in the fund.
  • Statisfy
    Advisor
    Statisfy
    Jan 2025 - Current (1 year 10 months)
  • Aartha
    Advisor
    Aartha
    Nov 2024 - Current (2 years)
  • Stage  Capital
    Limited Partner, Stage 2 Capital Catalyst
    Stage Capital
    Aug 2024 - Current (2 years 3 months)
    The Stage 2 Capital Catalyst supports early stage B2B software companies in scaling their businesses by combining Venture Capital and Go-To-Market, empowering founders with hands-on coaching from an unrivaled network of go-to-market leaders.
  • Sendoso
    Chief Customer Officer
    Sendoso
    May 2023 - Current (3 years 6 months)
  • Sendoso
    Advisor
    Sendoso
    Nov 2022 - Current (4 years)
  • Luxembourg School of Business
    Academic Director and Associate Professor of Leadership
    Luxembourg School of Business
    Jan 2015 - Current (11 years 10 months)
    • Deliver core classroom and web-based lectures and provide 1:1 leadership coaching to MBA Candidates in a multicultural adult learning environment
    • Design and develop core curriculum including assessment tools and criteria
    • Oversee MBA 2-year Leadership core; ensure program continuity across all classes
  • University of Michigan Ross School of Business
    Adjunct Lecturer
    University of Michigan Ross School of Business
    Jan 2013 - Current (13 years 10 months)
  • Reefai
    Advisor
    Reefai
    Sep 2023 - Sep 2025 (2 years 1 month)
  • Attentive
    SVP, Client Strategy
    Attentive
    Jul 2022 - Jan 2023 (7 months)
    Lead Global Customer Success, Professional Services, Support, Technical Account Management and Renewals teams
  • Wrike
    Chief Customer Officer
    Wrike
    Jan 2022 - Jul 2022 (7 months)
  • Wrike
    Global Vice President, Client Success
    Wrike
    Jul 2021 - Jan 2022 (7 months)
    Customer Success, Professional Services and Renewals globally.
  • Wrike
    Vice President, Interim Head of CSO, Global
    Wrike
    Aug 2020 - Jul 2021 (1 year)
    Acquired by Citrix, March 2021
    Leading Global Customer Success, Professional Services and Renewals
  • Wrike
    Vice President, Client Success (CSO); Head of CSO, North America
    Wrike
    Jan 2019 - Jul 2021 (2 years 7 months)
    I lead the incredible Client Success Organization at Wrike which includes over 60 Customer Success, Professional Services, Renewals and Solution Architecture professionals responsible for our North America customer community.

    Wrike makes day-to-day work easier, more transparent and efficient for thousands of companies by delivering on our mission to enable you to do the best work of your life.
  • Wrike
    Senior Director, Client Success (CSO); Head of CSO, North America
    Wrike
    Aug 2017 - Dec 2018 (1 year 5 months)
    I lead the incredible North America Client Success Organization at Wrike which includes over 20 Customer Success, Professional Services, and Technical Services professionals.

    Wrike makes day-to-day work easier, more transparent and efficient for thousands of companies by delivering on our mission to make teams insanely productive.
  • Rocket Fuel Inc
    Senior Director, Customer Experience & Strategy; Chief of Staff to CEO
    Rocket Fuel Inc
    Jan 2017 - Aug 2017 (8 months)
    Recruited by the CEO to drive business planning, business management, integrated communications, customer experience to support $500M P&L, 800+ fuelers (employees), and all our customers. Collaborative trusted advisor to the leadership team driving day-to-day execution of company objectives and key business results while helping keep important business issues and decisions in the spotlight, driving accountability across the team, and enabling high performance.
  • Rocket Fuel Inc
    Director, Customer Experience & Strategy; Chief of Staff to CCO
    Rocket Fuel Inc
    Aug 2016 - Dec 2016 (5 months)
    I'm in the customer happiness business; my organization is focused on helping our direct clients, agencies, and partners (for all segments and verticals) embrace data-driven marketing, and make the most of it. As the Chief of Staff to the CCO, my job is to partner with the CCO to ensure our organization's mission, vision, and strategies are enabling our teams on the ground to relentlessly, and often innovatively, delight their customers. As a trusted advisor to the CCO my job is simple, enable the CCO to be the CCO by seamlessly driving strategy and operational execution, And seeing how I'm in the happiness business, I lead a team that ensures we're delivering on that promise. My team measures, grows, and drives customer happiness through c
  • Medallia
    Senior Manager, Customer Success; Principal Advisor in Retail and Auto Industries
    Medallia
    Jan 2015 - Aug 2016 (1 year 8 months)
    • Led year-long re-org. to establish a new Retail P&L with $40+MM annual revenue, 60+ global customers; resulted in 0 churn and employee NPS of 85
    • Drive conversations with Fortune 500 executives to develop, strengthen and ensure client relationships, alignment to strategic objectives and provide thought leadership
    • Advise on portfolio of 20+ Fortune 500 retailers; ensure 100% customer retention and renewal, 20-30% YoY profitable growth, and overall customer success
    • Built capacity, utilization and profitability models to better staff accounts and make hiring decision; adopted organization-wide to better understand staffing pipeline
    • Lead team of 10-15 Professional Services Managers and Analysts; responsible for thei
  • LAN Airlines
    Operations Strategy Consultant
    LAN Airlines
    Mar 2012 - May 2012 (3 months)
    • Identified and eliminated inefficiencies in the boarding processes across 3 airports; reduced boarding gate agent time by 70 minutes/flight.
    • Worked with team to redesign processes, supervision, and KPIs, creating potential boarding agent time decreases of 49% and a self-check-in increase and queuing time decrease of 17% and 25%, respectively.
  • PwC
    Customer Experience Strategist, Customer Impact Consulting (CIC)
    PwC
    Jan 2012 - Jan 2015 (3 years 1 month)
    • Led customer experience assessment for leading grocery institute; projected key trends and needs for the future grocery experience, identified key segments and segment needs, and identified growth opportunities for grocery industry by 2025
    • Led benchmarking study of captive and 3rd party auto insurance providers for leading auto insurance captive; identified leading industry trends, client gaps and opportunities
    • Developed business case and built proposal deck for multi‑phase web strategy engagement; secured $1.1M funding for first 6 months.
    • Conducted competitive assessment of insurance companiesʹ web platforms; defined web entry strategy including target audience, key functionality, and industry trends.
  • Booz Allen Hamilton
    Founder and Director, Curriculum Development Center
    Booz Allen Hamilton
    Jan 2008 - Jan 2011 (3 years 1 month)
    • Started/built BAH Egypt Learning Strategy practice; expanded market service offerings
    • Established first Curriculum Design Center (CDC) in Middle East for Egyptian Navy (EN) client; resulted in 95% yearly cost savings (~$40M in first three years)
    • Analyzed inefficiencies in client's training processes; reduced variable costs by 50% and broadened the CDC's scope of business
    • Empowered local staff to assume complete executive and operational responsibility of CDC; resulted in complete self-sufficiency of the CDC within two years.
    • Transformed EN's gender and age perceptions through strategic positioning of staff; created cultural shift and integration of young men and women within the EN
    • Presented update brief
  • Booz Allen Hamilton
    Instructional Design Project Lead, Strategy & Organization
    Booz Allen Hamilton
    Jan 2006 - Jan 2008 (2 years 1 month)
    • Led 10-person team in three timezones for 12 months to develop five courses for clients in three distinct regions; resulted in 100% client retention and $1.1M follow-on contract.
    • Collaborated with key clients to overcome resistance utilizing cross-functional skills to establish credibility; created ongoing curriculum demand from client (~$1M/year).
  • Booz Allen Hamilton
    Senior Systems Engineer, Technology
    Booz Allen Hamilton
    Jan 2005 - Jan 2006 (1 year 1 month)
    • Analyzed processes to establish standards for software (SW) development reducing corruption by 98%; resulted in program‑wide deployment by senior client.
    • Redesigned & redeveloped classified SW to improve performance(50%), and reduce corruption(100%)/size(75%); ensured reliability in mission critical Navy communication.
    • Managed integrated software team of clients, sub‑contractors and colleagues; met aggressive DoD‑imposed deployment deadline with robust, high quality software.
  • Booz Allen Hamilton
    Systems Engineer, Technology
    Booz Allen Hamilton
    Jan 2004 - Jan 2005 (1 year 1 month)
    • Analyzed software performance to improve reliability and ensure accurate output; resulted in deploying secure encryption devices for military communication.
    • Developed testing software and technical specifications for encryption hardware; resulted in improving the integrity of US militaryʹs communication.
    • Led 20 colleagues in planning summer picnic; best attended in office history.
  • Ameriprise Financial Services Inc
    Paraplanner
    Ameriprise Financial Services Inc
    Jan 2003 - Jan 2004 (1 year 1 month)
  • Pacific Health Education Center
    Researcher
    Pacific Health Education Center
    Jan 1998 - Jan 2003 (5 years 1 month)
    Lead long term research study on impacts of diet and fitness in adolescence on propensity for heart disease in adults.
Education verified_user 0% verified
  • UC San Diego
    Bachelor's of Science, Computer Science
    UC San Diego
  • University of Michigan  Stephen M Ross School of Business
    MBA, Strategy and Marketing
    University of Michigan Stephen M Ross School of Business
Publications verified_user 0% verified
  • J
    Front of the line: How grocers can get ahead for the future
    Jun
    What customers want in tomorrow’s grocer isn’t all that different from what they want today. Based on the more than 1,000 customers we surveyed, the grocery industry’s future is centered around a simple yet targeted shopping experience that’s tailored to their needs. And while technology will play a more important role than it has historically, it will be just one component of connecting with clients. The grocery shoppers of tomorrow will want a shopping experience that’s tailored to their needs with custom coupons, convenience, and a selection of organic and ethnic foods, according to our new survey.
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