Navdeep Handa

Customer Service Representative

Public Partnerships | PPL

Mar 2025 - Current (1 year 7 months)

help in registerstion assist in filling out forms and offer letter assist with uploading documents for i9 assit in timesheet how to put hours Assist PA and CON how to submit and approve hours Help PA with payroll go over paystub approve timesheet assist putting time in so Pa Can get paid

P

Representative

Public Partnership LLC and Consumer Direct Care Network

Mar 2025 - May 2026 (1 year 3 months)

help in registerstion assist in filling out forms and offer letter assist with uploading documents for i9 assit in timesheet how to put hours Assist PA and CON how to submit and approve hours Help PA with payroll go over paystub approve timesheet assist with doing call backs from previous days help with payroll. submitting hours in timely fashion in order to get paid on time. Educate callers how to submit and approve hours be able to help callers techinically issue when system is down. using multiple apps

C

Care Coordinator

Jul 2024 - Dec 2024 (6 months)

• Used company software and databases to maintain records of services performed and patient conditions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Care Coordinator

Included Health

Jul 2024 - Dec 2024 (6 months)

Assist in benefits member has help in enrollment and what plans are being offered assist with claims help finding provider and specialist help with login and activation member is returning a call assist in scheduling appointment with our virtual providers. assist in finding Urgent care , Emergency room Ultrasound, ETC referrals

Claims Specialist

Paylocity

Jan 2024 - Sep 2024 (9 months)

Assist in FSA and HAS claims.
Maintaining communication with insurance providers
Developing and conducting training and continuing education programs for employees
Keeping employee records updated
Approving or denying claims
Requesting more documents for claims if needed.
manage the insurance claim process.
Be able to read claim properly.
Must see effective dates for claim when filed and when patient had coverage till

B

Benefits Coordinator

Oct 2023 - Jan 2024 (4 months)

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
• Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Benefits Coordinator

bswift

Oct 2023 - Jan 2024 (4 months)

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
• Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Claims Specialist

UnitedHealth Group

Mar 2022 - Mar 2023 (1 year 1 month)

Verify Members Name DOB
• Verify members information and providers
• Assist with Prior authorization from providers office
• Assist with benefits
• Referal Assistants
• Assist with claims
• document each call
• Status of claim
• Assist providers office with claims

C

Claims Representative

Mar 2022 - Mar 2023 (1 year 1 month)

• Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
• Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
• Improved team productivity by providing ongoing training and support to junior claims representatives.
• Reduced backlog of pending claims by introducing an effective triage system based on priority levels.
• Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.

Claims Representative

UnitedHealth Group

Mar 2022 - Mar 2023 (1 year 1 month)

Customer Service Representative

UnitedHealth Group

Jan 2022 - Mar 2023 (1 year 3 months)

Pharmacy experience

Capsule

Mar 2021 - Jan 2022 (11 months)

About

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Timeline

Résumé

Navdeep Handa

About

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Behavioral traits