Sravanthi Vunnam

• Worked as a Live Agent with Omni-Channel and CTI on Lightning Service Console. • Proficient in Data Migration from traditional applications to Salesforce using Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete, Workbench, etc. • Used Eclipse IDE for development with Force.com IDE application for creating, modifying, and deploying Salesforce applications and familiar with integrated development environments, for code, compile, test, package, and deploy. • Experienced in following continuous integration and continuous deployment procedures using various services and tools like GitHub, bitbucket and source tree, and Jenkins. • Implemented in the agile methodology of Software Development Life Cycle (SDLC). Experience with Waterfall Methodology. • A proven track record for performing independently and in teams. Managing teams in matrix environments. Expert at handling multiple projects simultaneously. • Excellent Communication and Problem-solving skills and ability to think out of the box delegate effectively and motivate team members and help them to achieve on time project completion.