Santiago Angulo

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Board Member

The Juliver Inc

Feb 2024 - Dec 2024 (11 months)

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Executive Member | Digital Transformation, AI Automation, Operational Excellence

International LEAP Network

Aug 2023 - Current (2 years 2 months)

✔️Spearheaded initiatives to enhance organizational capabilities within the International LEAP Network by leveraging digital transformation strategies, improving stakeholder engagement across multiple sectors. ✔️Collaborated with C-level executives to align mission-critical projects with overarching business goals, fostering a culture of innovation that increased project success rates by 30%. ✔️Drove strategic discussions focused on AI-powered automation solutions that have the potential to cut operational costs by up to 25%, enhancing overall efficiency across the organization. ✔️Facilitated cross-functional workshops aimed at promoting creativity and collaboration among diverse teams, resulting in a 40% increase in actionable ideas genera

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VP of Transformation | AI-Powered Automation, Operational Efficiency

The Juliver Inc

Mar 2023 - Current (2 years 7 months)

✔️Spearheaded the design of optimal team structures that accelerated project delivery by 60%, significantly enhancing the speed of client implementations across diverse sectors including Fintech and Healthcare. ✔️Developed and launched AI-driven conversion tools that streamlined operational processes, resulting in a 10% reduction in customer churn by aligning implementation portfolios with project demand effectively. ✔️Leveraged internal data combined with AI agents to identify new revenue streams, optimizing both back-office operations and customer-facing interactions to drive substantial revenue growth for B2B clients. ✔️Implemented intelligent workflows and NLTK-based validation engines that improved clinical trial readiness and document

Director of Transformation | SaaS Strategy, Pricing Optimization & Salesforce CPQ Integration

VMware

Jun 2022 - Current (3 years 4 months)

✔️Spearheaded a $100M transformation portfolio that integrated Salesforce CPQ models and dynamic pricing strategies, significantly reducing complex renewal processes to mere minutes while enhancing profit margins. ✔️Delivered multi-million dollar savings by modernizing the Product Master ecosystem through strategic integrations of CPQ, Sales Cloud, SAP BRIM, and Informatica PIM to streamline operations effectively. ✔️Achieved an impressive 80% reduction in order-build time which directly boosted operational productivity across B2B and B2C commercial platforms during VMware's shift to SaaS offerings. ✔️Orchestrated the transformation of global teams focused on Lead-to-Sale and Quote-to-Cash processes to support self-service capabilities for

Director of Sales Process & Technology | Enterprise Transformation, Cross-Functional Leadership

Fiserv

Mar 2019 - Jun 2022 (3 years 4 months)

✔️ Spearheaded a multi-year digital transformation initiative that delivered $25M in annual savings through enhanced sales operations and master data modernization across global teams and processes. ✔️ Achieved a remarkable 30% reduction in Business Systems Total Cost of Ownership by consolidating corporate systems from 52 global acquisitions into a streamlined centralized operations framework. ✔️ Transformed the quote creation process from several weeks to just 15 minutes while reducing leadership deal involvement by 90%, enabling self-service capabilities and error-free quotes for sales teams. ✔️ Established structured governance programs that fostered cross-functional alignment among sales, finance, service, and legal operations to ensur

Sr. Director of Strategic Projects | ERP Systems Consolidation, Cloud Technologies

Fiserv

Jan 2011 - Mar 2019 (8 years 3 months)

✔️ Consolidated over 3,600 disparate corporate systems into a centralized ERP framework, enhancing operational efficiency and scalability across the organization by 30% within two years. ✔️ Developed and implemented a Total Cost of Ownership (TCO) program that successfully reduced corporate systems costs by $2 million annually through strategic rationalization initiatives approved by executive leadership. ✔️ Spearheaded the assessment of Digital Channels & Payments Sales processes that highlighted the necessity for automation, leading to the establishment of a dedicated Digital Transformation Office to drive innovation. ✔️ Led comprehensive technology adoption initiatives involving cloud migrations to Azure and AWS while modernizing Office

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Sr. Director of Corporate IT/IS | ERP Implementation, IT Strategy Development, Team Leadership

Open Solutions is now part of Fiserv Please follow Fiserv at LinkedIncomcompanyFiserv

Feb 2007 - Jan 2011 (4 years)

✔️ Built a corporate IT department from the ground up by hiring and developing a team of over 50 professionals dedicated to enhancing organizational technology capabilities. ✔️ Spearheaded the implementation of ERP, ITSCM, Sales, HCM, SharePoint, and BI technologies that resulted in annual savings of $2 million through improved operational efficiencies. ✔️ Innovated a scalable workforce operating model that significantly reduced reliance on external consulting services while fostering in-house talent development and retention strategies. ✔️ Developed an automated Collections solution that streamlined workflows across Accounts Receivable and Billing processes, achieving the best Days Sales Outstanding (DSO) metrics in the Fintech sector. ✔️

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Senior Consultant/Manager

Open Solutions is now part of Fiserv Please follow Fiserv at LinkedIncomcompanyFiserv

Jan 2005 - Dec 2007 (3 years)

✔️ Led the technical teams supporting the implementation of the Financial ERP system. Transitioned to management role responsible for transforming business process across the enterprise.

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PeopleSoft HCM Consultant | System Upgrade Specialist, Bug Resolution Expert

Keystone Human Services

Mar 2004 - Dec 2004 (10 months)

✔️Hired to upgrade the HCM PeopleSoft platform. The first customer on the new version, worked closely with Peoplesoft to remove bugs and standardize the upgrade processes.

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PeopleSoft Consultant | HCM Implementation, Financial Systems Support

HQ Global Workplaces

Jan 2004 - Dec 2005 (2 years)

✔️ Spearheaded the implementation of PeopleSoft HCM and Financials systems, enhancing operational efficiency across HR and financial departments by streamlining processes and reducing manual tasks by 30%. ✔️ Collaborated with cross-functional teams to identify system requirements and optimize configurations, resulting in improved user satisfaction scores by 25% within the first six months post-implementation. ✔️ Developed training materials and conducted workshops for end-users, increasing system adoption rates by 40% while minimizing support tickets related to common user issues. ✔️ Analyzed existing business processes to recommend enhancements that aligned with best practices in ERP implementation, contributing to a 15% reduction in proce

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Senior Consultant | PeopleSoft ERP Implementation, Project Management, Process Redesign

ChartOne

Jun 2003 - Mar 2005 (1 year 10 months)

✔️ Spearheaded the implementation of the PeopleSoft ERP system at ChartOne, enhancing operational efficiency by 30% within the first year of deployment across all departments. ✔️ Collaborated with cross-functional teams to ensure seamless integration of business processes into the new system, resulting in a 25% reduction in manual data entry errors. ✔️ Developed comprehensive training materials for end-users that improved user adoption rates by over 40%, ensuring a smoother transition to the new ERP platform. ✔️ Conducted thorough assessments of existing workflows prior to implementation that identified key areas for process redesign, leading to an overall improvement in productivity metrics.

Manager, PeopleSoft Solutions | Oracle Integration, Database Administration & Automation

Fujitsu

Aug 2002 - May 2005 (2 years 10 months)

✔️ Established a remote practice for Oracle and PeopleSoft solutions that streamlined service delivery and improved client satisfaction across multiple regions within the organization. ✔️ Pioneered innovative DBA services that achieved a remarkable 50% year-over-year growth by optimizing database performance and enhancing system reliability for enterprise clients. ✔️ Drove automation initiatives that significantly reduced operational disruptions for clients while increasing service efficiency and overall customer experience metrics to meet financial goals of $4.4 million. ✔️ Collaborated with cross-functional teams to ensure seamless integration of technology solutions resulting in enhanced project delivery timelines and improved client eng

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Senior Consultant

Albany International

Jan 2002 - Dec 2005 (4 years)

✔️System owner for PeopleSoft HCM system, supporting Payroll, Benefits, and HR modules.

Santiago Angulo

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