Susan Anderson

Susan Anderson

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Chief Services Officer, HR Solutions
Portland, Oregon, United States

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Résumé

Jobs verified_user 0% verified
  • Mitratech
    Chief Services Officer, HR Solutions
    Mitratech
    Dec 2025 - Current (10 months)
    As Chief Services Officer, HR Solutions, I am accountable for our HR Experts functions fueling all HR and Compliance solutions, as well as oversight of our Professional Services and Technical Support functions. With customers at the center of all we do, my teams bring product expertise and HR compliance expertise to building and supporting the next generation of HR solutions to clients across the US.
  • Mineral part of Mitratech
    Head of HR Compliance Experts
    Mineral part of Mitratech
    Jan 2024 - Dec 2025 (2 years)
    I oversee multiple teams tracking HR regulations, creating HR Compliance Content, and delivering Expert services to over 1 million customers across the US. At the forefront of experimentation and innovation with GenAI, I am a thought leader and catalyst for driving change both internally as well as in our HR customer-facing AI products.

    I led the successful integration of all operational functions into Mitratech post-acquisition. Continued to scale and innovate HR Expert operations - replacing systems, innovating with GenAI technologies, supporting AI First product development.

    Currently, I am accountable for internal AI adoption across Mitratech to power curiosity, innovation, and delivery of business value across all
  • Chief
    Member
    Chief
    Sep 2022 - Sep 2023 (1 year 1 month)
    I was a member of Chief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.
  • Mineral part of Mitratech
    Chief Services Officer
    Mineral part of Mitratech
    Oct 2021 - Jan 2024 (2 years 4 months)
    As Chief Services Officer, I led all customer-facing service functions - HR and compliance expertise, content development, and technical support - serving over 1 million SMBs across the U.S. I oversaw teams delivering high-impact regulatory guidance, content at scale, and responsive software support across multiple channels.

    As a member of the executive leadership team, I was accountable for scaling the services organization during a period of significant growth. From 2020 to 2024, we doubled revenue, achieving over 25% YoY growth and exiting at $83M ARR with 75% gross margins.

    During this time, I also prepared the business for an AI-forward operating model - spearheading early initiatives in generative AI experimentat
  • Mineral part of Mitratech
    Vice President, Services
    Mineral part of Mitratech
    Sep 2020 - Oct 2021 (1 year 2 months)
    As VP of Services at Mineral, I led the operational scale-up of our customer advisory services and content delivery teams during a pivotal period of platform reinvention and post-COVID workforce transformation.

    I was accountable for expanding service capacity, optimizing remote operations, and evolving tooling and performance metrics to support a high-growth customer base.

    This role laid the foundation for future growth by driving operational readiness, improving delivery quality, and aligning service strategy with evolving customer expectations and digital experience goals.
  • Hitachi Vantara
    Americas Business Consulting Lead
    Hitachi Vantara
    Apr 2019 - Apr 2020 (1 year 1 month)
    As the Business Consulting Line of Business Leader for the Americas, I was accountable for driving solutions, services, and revenue related to our Business Consulting, Digital Advisory, Program Management, Organization Effectiveness, and Sustainability solutions. I oversaw a $43M P&L for our Americas Business Consulting portfolio of teams which exceeded profitability targets by over 5% in FY2020.

    In my role at Hitachi, I was also responsible for our Functional Consulting Core (new college graduates) and was the Executive Sponsor for WorkOUT, our LGBTQ ERG where I sponsored the effort to achieve our first rating of HRC's Equality Index (90%).
  • Hitachi Vantara
    Vice President, Business Transformation
    Hitachi Vantara
    Apr 2018 - Mar 2019 (1 year)
    Executive in charge of Americas Organization Effectiveness, Business Transformation, and Consulting Core areas. Member of Americas Delivery Leadership Team for Hitachi Consulting.
  • Hitachi Vantara
    Vice President, Organization Effectiveness
    Hitachi Vantara
    Jan 2003 - Mar 2018 (15 years 3 months)
    Progressive consulting career from Manager level to VP at Hitachi Consulting. Executive in charge of Hitachi Consulting's Organization Effectiveness Practices in the Americas. Proven management consultant specializing in leading efforts bridging business, IT and people interests. Experience in a number of industries including high tech, health care, insurance, and utilities. Portland Office Leader for Hitachi Consulting.
  • Portland State University
    Adjunct Professor
    Portland State University
    Jan 2002 - Aug 2011 (9 years 8 months)
    Delivered undergraduate and post-graduate instruction in the following areas:
    - Organizational Development and Analysis
    - Information Technology
    - Business Strategy
  • Arthur Andersen
    Manager
    Arthur Andersen
    Jan 1999 - Jan 2003 (4 years 1 month)
Education verified_user 0% verified
  • CIMBA
    Master of Business Administration - MBA, International Business
    CIMBA
    Jan 1998
    As part of my MBA program, I participated in the summer program in Asolo, Italy studying international HR and international marketing with professors from the US schools participating in the program.
  • Portland State University School of Business
    MBA, Business
    Portland State University School of Business
    Jan 1996 - Jan 1998 (2 years 1 month)
  • University of Oregon
    BS, Biology
    University of Oregon
    Jan 1992 - Jan 1996 (4 years 1 month)
Publications verified_user 0% verified
  • H
    Making Change Stick
    Hitachi Consulting Feb
    With digital transformation, change affects an organization not just at a strategic level but also at a very personal one that pervades a company’s culture. Resistance can be strong, but these changes can be both anticipated and thoughtfully managed.

    Digital transformation is most often seen as an information technology initiative. After all, the digital part is the most significant investment. But, in many respects, the technology is the most straightforward aspect. Equally challenging, if not more so, are the human and organizational dimensions of the change that can stall or, in some cases, even derail benefits.
  • H
    Defining the entire elephant: Overcome internal blindness to make lasting change
    Hitachi Consulting Nov
    As business problems and the associated solutions are becoming more complex and multifaceted, this is how we are helping clients manage through transformation.
  • H
    The power of ‘What If’
    Hitachi Consulting Jun
    The power of exploring 'what if' in context of business transformations is unlocking new paths to success.
  • H
    #IWD Reminds Us That Diversity of Thought is Critical
    Hitachi Consulting Mar
    I’ll never claim to be “gender-blind.” In fact, diversity in all our experiences is too valuable to ever ignore the unique contributions of all genders. There's no better measure of a leader's worth than the magnitude of growth in their team that one leaves in their wake. So I ask... how are you destroying old norms? How are you teaching the next generation that they can do amazing things, no matter their gender? How are you instilling a common sense of purpose and opportunity for all that you lead?
  • H
    Women at the Center of Culture Change
    Hitachi Consulting Mar
    What can companies do to transform their culture to better recognize the value of celebrating women at all levels of an organization? What can companies do to better embrace and personify the commitment to enabling women across the globe to make a strong mark in a future that benefits us all?
    The answer is both complex and simple...
  • H
    People Analytics: Coming Soon to a Workforce Near You
    Hitachi Consulting May
    A preview of the power of people analytics powered by Microsoft's Workplace Analytics tools and our Organization Effectiveness team.
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