D
Dawn Garrison
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Consultant
Houston, Texas, United States
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Senior ConsultantAPEX CONSULTINGMar 2025 - Dec 2025 (10 months)• Supported and lead project sponsors and the PMO’s by creating fit-for-purpose change management strategies and actionable plans that address change impacts to maximize user adoption, usage and sustainment while minimizing resistance and disruption
• Acted as trusted advisor to clients, coached and mentored junior staff
• Produced sophisticated and compelling deliverables which motivated clients to action
• Supported the firm’s growth through contributions to talent initiatives, thought leadership development, and other areas- Senior ConsultantGuidehouseMay 2023 - Jul 2024 (1 year 3 months)• Managed projects and work plan strategies within the consulting firm setting with a focus on VA hospital cycle, Department of Defense, and National Health Institute
• Supported and lead project sponsors/leads by creating fit-for-purpose change management strategies and actionable plans that address change impacts to maximize user adoption, usage and sustainment while minimizing resistance and disruption
• Utilized analytical and critical thinking skills to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
• Collaborated with diverse team members and client counterparts to un - GChange Management ConsultantGuidehouse ConsultingMay 2023 - Jul 2024 (1 year 3 months)• Managed projects and work plan strategies within the consulting firm setting with a focus on VA hospital cycle, Department of Defense, and National Institute of Health, CDC
• Supported and lead project sponsors/leads by creating fit-for-purpose change management strategies and actionable plans that address change impacts to maximize user adoption, usage and sustainment while minimizing resistance and disruption
• Utilized analytical and critical thinking skills to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
• Collaborated with diverse team members and client counterpar - Change Management ConsultantEnbridgeNov 2019 - Dec 2022 (3 years 2 months)• Developed and executed change management strategy to include personas of impact, and organizational attributes to identify risks, communication plans, high level change impacts, training plans and post support activities
• Contributed to overall Business Operation and Strategy vision and mission by employing structured change methodology activities. Covering the planning, execution, and sustainment phases of change.
• Created deliverables in support of change management to include, creating key messages for specific roles of impacts, newsletters, FAQs, Team sessions, focus groups, training messages, and monthly communications for field employees
• Instrumental in engaging leadership, project team, and working with SME’s to - EChange Management ConsultantEnbridge (Ian Martin Consulting)Nov 2019 - Dec 2022 (3 years 2 months)• Developed and executed change management strategy to include personas of impact, and organizational attributes to identify risks, communication plans, high level change impacts, training plans and post support activities
• Contributed to overall Business Operation and Strategy vision and mission by employing structured change methodology activities. Covering the planning, execution, and sustainment phases of change.
• Created deliverables in support of change management to include, creating key messages for specific roles of impacts, newsletters, FAQs, Team sessions, focus groups, training messages, and monthly communications for field employees
• Instrumental in engaging leadership, project team, and working with SME’s to - Organizational Change ManagerHalliburtonJun 2018 - Jun 2019 (1 year 1 month)• Engaged with stakeholders, steering committees, business owners and project team members on a weekly basis to provide project change updates
• Developed and executed change management strategy for key stakeholders and leadership for buy-in and cascading of messaging
• Provided change management support for IT implementation and reorganizational design concurrently for 150+
• Skilled written and verbal communication; ability to set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership - HChange Management ConsultantHalliburton (Deloitte Consulting)Jun 2018 - Jun 2019 (1 year 1 month)• Engaged with stakeholders, steering committees, business owners and project team members on a weekly basis to provide project change updates
• Developed and executed change management strategy for key stakeholders and leadership for buy-in and cascading of messaging
• Provided change management support for IT implementation and reorganizational design concurrently for 150+
• Skilled written and verbal communication; ability to set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership - MHuman Resources ContractorMcAfee (Msourcer)Jun 2017 - Aug 2017 (3 months)• Advised Stakeholders on appropriate resolution of issues related to staffing, employee performance, training/development, organizational structure, compensation, etc. Proactively identify gaps and business opportunities
• Partnered with peers Globally to manage change for new software implementation
• Delivered training and interventions that addressed issues that include, but are not limited strategic talent planning, engagement, retention, client relations and business partnership, leadership development, culture transformation, and/or change management
• Partnered with project teams, management, and HRIS departments to adhere to timely deliverables of strategies and milestones - RChange Management ConsultantRGP CONSULTING FIRMNov 2015 - Dec 2016 (1 year 2 months)• Identified and developed Change Strategies, Stakeholder Assessments, Communication Plans, and Sustainment Plans
• Communicated effectively change strategies utilizing the principals and methodologies of several change models, built relationships, inspire stakeholder engagement, and train staff for change
• Partnered with peers globally to manage change and training design for over 2000+ employees and 250 vendors on new software implementation
• Delivered training and interventions that addressed issues that include, but are not limited strategic talent planning, engagement, retention, client relations and business partnership, leadership development, culture transformation, and/or change management
• Partnered with pro - Strategic Advisor Change ManagementRGPNov 2015 - Dec 2016 (1 year 2 months)RGP CONSULTING FIRM – Houston, TX (Websense, Deoleo, Softlayer)
• Identified and developed Change Strategies, Stakeholder Assessments, Communication Plans, and Sustainment Plans
• Communicated effectively change strategies utilizing the principals and methodologies of several change models, built relationships, inspire stakeholder engagement, and train staff for change
• Partnered with peers globally to manage change and training design for over 2000+ employees and 250 vendors on new software implementation
• Delivered training and interventions that addressed issues that include, but are not limited strategic talent planning, engagement, retention, client relations and business partnership, leadership development, cultu - Lead InstructorNOVJul 2013 - Aug 2015 (2 years 2 months)• Facilitated one to one training & development session in the UK, Singapore, and USA to adhere to the legislative mandate to over 200+ employees
• Managed and administered all change management activities including training needs analysis, executive and staff communications and stakeholder engagement
• Reviewed and updated company processes and procedures to align with the needs of the business
• Assessed and carried out internal quality assurance in alignment with the awarding body (SQA & Opito)
• Created team building activities to ensure the momentum of the change - MChange Management SpecialistMDAndersonJul 2012 - Jul 2013 (1 year 1 month)• Managed and implemented large scale change management for governmental and insurance industry
• Facilitated training and townhalls for project team, associates and leadership
• Partnered with IT department in reference to on-boarding process of coders and training material
• Implemented change model for the transition from ICD 9 to ICD 10 program
• Established and Monitored coder standards and productivity, ensuring high productivity and ROI during project implementation and change - Change ConsultantMD Anderson Cancer CenterJul 2012 - Jul 2013 (1 year 1 month)• Managed and implemented large scale change management for governmental and insurance industry
• Facilitated training and townhalls for project team, associates and leadership
• Partnered with IT department in reference to on-boarding process of coders and training material
• Implemented change model for the transition from ICD 9 to ICD 10 program
• Established and Monitored coder standards and productivity, ensuring high productivity and ROI during project implementation and change - Change Management ConsultantVarious CompaniesJan 2010 - Current (16 years 10 months)Consultant Full-time
• Change Management Consultant Jan 2010 - Present
• Throughout the US Enbridge Oil & Gas - Change Management Lead , Halliburton- OCM, McAfee - OCM HR Consultant; RGP Consulting Firm - Consultant; Rice University – Career Services; NOV – Competency/Change Management; MD Anderson- Change Management, Organizational Development; BP – Trainer; Summary 10+ years’ experience delivering successful Change management, organizational transformation in Oil & Gas and Energy, HealthCare, Information Technology Services, US Government ( secret clearance) Background and skills: Experience in change management, primarily in Oil and Energy, Government business and IT-related projects. Strong background in executive and stakehol - HR SpecialistMD Anderson Cancer CenterJun 2006 - Sep 2009 (3 years 4 months)• Conducted job fairs: interviewed and hired candidates for departments
• Processed Human Resource Transactions (transfers, separations, hiring, I-9) and other personnel actions.
• Compliance Management – Payroll, Benefit Administration,EEOC, staffing logistic
• Managed employee relations, employee services (health & wellness) and career counseling
• Counseled 400 employees about company communication and strategic alignment
• Facilitated new employee orientation on weekly basis to multiple level employees.
• Setup, scheduled, administered, documented and reported basic and skill testing - HTechnolgy Lab ManagerHP - 5th WardSep 2005 - May 2006 (9 months)• Ensured adequate procedures, controls, and training & development of staff and off-site personnel
• Grant Management- managed a budget of 3 million dollars from Hewlett Packard
• Planned directed and organized the development, implementation and automation of databases and reporting systems to support campaign and housing re-development projects.
• Managed and Developed Learning Management System
• Conducted assessments/ analysis of Technology lab’s processes and procedures to increase effectiveness
• Managed and provided leadership to Lunchtime Special programs helping more than 500 customers improve finances, health , and careers
• Facilitated multiple customer service and team building courses to strengthe - JHR ManagerJohnson MortgageAug 2002 - Sep 2005 (3 years 2 months)• Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepared employees for assignments by establishing and conducting orientation and training programs.
• Maintained a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing
Education
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- JJohn Hopskin — Covid -19- Certified Contact TracerJohn HopskinJan 2020 - Dec 2020 (1 year)
- University of Phoenix — Master of Business Administration (MBA), Business Administration and Management, General /HumanUniversity of PhoenixJan 2008 - Dec 2010 (3 years)
- University of New Orleans — Bachelor's degree, Science, GeneralUniversity of New OrleansJan 1985 - Dec 1990 (6 years)
- UUniversity of Phoenix, Phoenix, AZ — Master of Business Administration, Human Resources Management/Personnel AdministratUniversity of Phoenix, Phoenix, AZ