Sarah McLaren
About
Detail
Head of Sales Operations
Austin, Texas, United States
Résumé
Jobs
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Head of Enterprise Sales OperationsSectigoJul 2023 - Current (3 years 3 months)- Sr. Director of Revenue OperationsujetcxOct 2021 - Mar 2023 (1 year 6 months)
- Vice President of Revenue OperationsTCP TimeClock PlusJan 2020 - Aug 2021 (1 year 8 months)
- Director of Sales OperationsPersonify CorpJun 2016 - Dec 2019 (3 years 7 months)• Leading a team that manages Sales Enablement, Sales Operations and Business Technology
• Led corporate wide effort to standardize and modernize business solutions, including implementation and integration of Salesforce, CPQ, Marketo, NetSuite, Mavenlink, Docusign, TripActions and Expensify for full end-to-end revenue visibility
• Lead companies acquisition operational integration, successfully managing 11 workstreams to completion within 90 days integrating culture, operations and people
• Implemented and manage sales process such as deal desk, RFP process, quarterly business reviews, sales methodology and sales enablement
• Created sales territories and compensation packages for multiple verticals and product lines - Director of Strategic ProgramsPersonify CorpNov 2014 - Jun 2016 (1 year 8 months)• Chief of Staff to CEO - Implementation of company-wide best practices and strategic cross-functional initiatives including strategic & operational planning, acquisition integrations and sales operations
• Implemented and managed rollout of Salesforce for sales, support and professional services departments
• Decreased Support tickets by over 90% by implementing new processes and definitions
• Consulted on and oversaw the transition of Support from account ownership to product-based segmentation - Manager, Technical SupportMitratechJun 2013 - Nov 2014 (1 year 6 months)• Managed two departments of 14 total employees, both onshore and offshore
• Managed all Support cases and worked with at-risk clients to review all their open cases and defects
• Completed development on Mitratech University for Support, a series of trainings and quizzes to certify my team on different aspects of the product and systems we utilized
• Developed new process for case and defect management by adding transparency and collaboration to the defect process
• Decreased open case count by 30% while also decreasing open age of cases - Manager, Regional Solution Consultants & TrainingMitratechMar 2012 - Jun 2013 (1 year 4 months)• Developed new client facing department aimed to grow client adoption and satisfaction
• Enhanced training offering by reorganizing available classes to improve returns and increase efficiency
• Created and implemented cross-departmental At Risk program - Sr. Business AnalystP Energy SolutionsOct 2011 - Mar 2012 (6 months)
- ConsultantP Energy SolutionsOct 2010 - Oct 2011 (1 year 1 month)
- Business Solutions ConsultantP Energy SolutionsSep 2009 - Oct 2010 (1 year 2 months)
- Inside Sales EngineerEmersonNov 2008 - Apr 2009 (6 months)
- Sales FacilitatorEmersonJun 2008 - Nov 2008 (6 months)
Education
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- BS, Mechanical Engineering, EconomicsUniversity of Colorado Boulder