Kailin Lu

Director of Learning & Enablement, Talent Development

Genesys

May 2025 - Current (1 year 4 months)

Leading a global team 🌱 to bring learning, performance, and development to life across Genesys by transforming and scaling onboarding, compliance training, learning design & development capabilities, strategic communications, and on-site learning experiences. Partnering closely with Transformation, Change, and IT partners to drive enablement efforts for AI fluency and workforce readiness, equipping employees with the knowledge, mindsets, skillsets, and toolsets to thrive in an AI-first environment.

AI for HR Product Advisor

atlas copilot

Apr 2024 - Current (2 years 5 months)

Talent & Performance Management Consultant

BECU

Feb 2025 - May 2025 (4 months)

Led enablement strategy & content to drive awareness, adoption, capability building, and behavior change supporting the roll-out of a new performance management philosophy/process and talent planning principles across a 3,000+ employee organization.

Sr. Manager Performance & Development, Learning Business Partner

Boeing

Jan 2023 - May 2024 (1 year 5 months)

Led performance management enablement, partnering with Talent and Compensation leaders to execute a company-wide initiative to foster a high-performance culture and enable impact-driven pay practices - Launched a one-year roadmap of communications, learning content, and enablement activities to build manager capability in performance management, feedback, and coaching - Piloted an AI conversation simulator tool for managers to practice difficult feedback conversations As Learning Business Partner, drove L&D strategy within the largest business unit (40k+ employees) - Created new channels & HRBP partnerships to grow awareness of / engagement with L&D solutions - Led a cross-functional team to design and deploy a year-long values-based-l

Chief of Staff to the Chief Learning Officer (CLO)

Boeing

Dec 2020 - Jan 2023 (2 years 2 months)

Led culture, operations, and strategy integration for the Learning & Development organization (300+ employees, $60M+ budget) as the right-hand and strategic partner to the Chief Learning Officer (CLO) - Facilitated strategic planning, aligning divisional business priorities with evolving organizational needs - Implemented new tools and ways of working to enhance collaboration and knowledge sharing - Enabled implementation of a new organizational model, incl. the standup of a global hub in Poland - Led innovation initiatives (e.g. squads, hackathon) to drive collaboration, digital experimentation, and user-centered design practices - Optimized workflows and budget processes to improve operational efficiency and financial stewardship 🌱 Led

Strategy & Operations Lead, Leadership Development

Boeing

Jan 2020 - Dec 2020 (1 year)

- Facilitated strategic planning to align leadership offerings with business objectives and company values - Established program management standards and upskilled learning program managers on learning experience platform use, driving operational and learner improvements across leadership initiatives - Oversaw team operations, streamlining workflows and improving data accuracy

Early Career Talent Business Partner

Boeing

Sep 2018 - Dec 2019 (1 year 4 months)

- Oversaw strategy & execution to hire 600+ Engineering interns per year nation-wide - Partnered with functional leaders on requirement/demand planning, sourcing strategy, university portfolio management, marketing/advertising, candidate/student experience, and retention strategy - Guided 40+ university recruiters and vendors through Workday adoption to achieve 100% readiness to complete ~2,100 hiring transactions within 3 months time

International Business Operations (Temp Assignment)

Boeing

Aug 2017 - Nov 2017 (4 months)

[Selected for Global Rotation Program] Managed international assignee processes (e.g. immigration, tax reporting, relocation) and an integrated management system for invoice management metrics across APAC

Intern Recruiting & Program Lead

Boeing

Sep 2015 - Aug 2018 (3 years)

- Led regional volunteer teams to recruit ~60 interns annually for the Real Estate & Facilities function. - Led the local summer intern program incl. onboarding, mentoring, development, and capstones. - Over two annual cycles, increased offer acceptance rate from 43% to 89% and intern to FTE conversion rate from 37% to 64%

Contract & Supplier Performance Manager

Boeing

Jan 2015 - Nov 2016 (1 year 11 months)

- Led cross-functional teams to develop & roll out multi-year Enterprise service contracts totaling $50M+ - Realized cost savings and boosted end-user satisfaction by implementing process improvements - Developed and monitored SLAs/KPIs reviewed at QBRs with internal and supplier executives - Drove cross-functional stakeholder alignment across over 40 sites

Strategic Planning Intern

Boeing

May 2014 - Dec 2014 (8 months)

Supported strategy development, project and program management, and the management of third party consultants for an Executive Committee sponsored Enterprise Tooling & Functional Integration study

Customer Business Development Intern

Procter Gamble

May 2013 - Aug 2013 (4 months)

Leveraged point of sales data, consumer insights, and industry data to advise product distribution and space optimization strategies for Sam’s Club to achieve sales growth and optimal assortment. Developed competitive intelligence analyses on Private Label in P&G's top compete categories.

Leasing Professional

Management Services Corporation

Oct 2012 - Apr 2015 (2 years 7 months)

Maintained an average show-to-lease ratio of 50% (vs. industry standard of 33%) on a portfolio of over 1,000 residential units across over 40 distinct communities Supported marketing team with the development and execution of new resident outreach and current resident retention initiatives

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Academic Instructor

Sunshine Academy

Jul 2008 - Oct 2012 (4 years 4 months)

Taught classes of up to 25 elementary school students and developed customized learning plans in math, reading, and standardized test taking Prepared students for the Fairfax County Public Schools' Accelerated Learning Program entry exam, with 70% of students being admitted into the program on their first attempt and 100% on their second attempt

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