Associate Director - Product
Plivo
Feb 2019 - Oct 2020 (1 year 9 months)
- Led 3 product areas - Phone Numbers APIs, Payments & Billing Platform and Voice SIP Trunking
- Managed a team of 6 (PMs & Analysts) - Responsible for hiring, coaching, and growth
Phone Numbers:
- Provided Phone Numbers through APIs and Plivo Console for inbound calling in over 50+ countries
- Automated Phone Number procurement from global carrier networks and optimized for availability and cost
Payments & Billing Platform:
- Owned payment, pricing, billing, invoicing, and taxation for all Plivo products
- Built an internal API platform for faster launch of paid products and features.
Voice SIP Trunking:
- Led 0 to 1 development of Plivo’s Voice over IP (VoIP) SIP Trunking product - Zentrunk
- Responsible for product experience, cus