Morgan Allen

VP of Customer Success

MagicSchool AI

Dec 2025 - Current (9 months)

Sr. Director of Customer Success

WEX

Apr 2024 - Dec 2025 (1 year 9 months)

Sr. Director of Customer Success

Seesaw Learning

Apr 2019 - Apr 2024 (5 years 1 month)

- Spearheaded strategy and execution for the entire customer lifecycle from onboarding, adoption, retention, and renewals for $50M in revenue globally for programs that span all customer segments from pooled, digital-led motions through top 10 customers - Improved customer time to value from 3 months to 2 weeks - Led a bundled pricing upsell and cross-sell strategy that led to a 10 percentage point increase in NRR growth

Head of Customer Success

Seesaw Learning

Apr 2019 - Apr 2021 (2 years 1 month)

- Develop and operationalize best practices and strategies for all facets of customer success - from onboarding through adoption, renewal and expansion - Led three global customer success teams across SMB, MidMarket and Enterprise (all segments) - Hired 30+ CSMs, managers and seasonal contractors, scaled team through 20X intense revenue growth - Worked with Sales, Support and Product to reduce complexity and friction, speed up time to value and demonstrable ROI - Collected, analyzed and took action on customer insights to improve the customer experience at scale

Founder

Venueist

Aug 2017 - Jun 2019 (1 year 11 months)

- Founded Venueist, a marketplace that matches newly engaged couples to unique wedding venues by working with a personal assistant online - Iterated on revenue models including transaction fees and advertising before succeeding by selling lead packages; sold well-qualified leads to venues, resulting in 20% match rates and improved satisfaction on both sides

Vice President of Sales

eSpark Learning

Sep 2012 - Aug 2017 (5 years)

- Reporting to the CEO and member of the company’s leadership team, I was responsible for company revenue which grew by 10X under my tenure - Hired and onboarded 15+ inside and outside sales reps and 2 regional managers

Director of Growth

eSpark Learning

Aug 2012 - Dec 2014 (2 years 5 months)

- Reporting to the CEO, I worked on the most important go-to-market initiatives that the company hadn't hired for yet, hire or delegate to someone else and on to the next thing - Built and scaled the SDR function for the business: hired 10+ SDRs, ran training and drove accountability against cold calling and conversion metrics - Created all marketing lead gen programs from webinars to content-driven email marketing to website conversions - Ran email A/B testing to increase first meetings by 3x by crafting more influential content and approaches - Led team that rebuilt website from scratch, resulting in a 3x increase in “Request a Demo” conversions - In partnership with CTO, hired the first 10 Software Engineers, Product Manager and Data Sc

Operations Manager

ISW

Jun 2009 - Sep 2012 (3 years 4 months)

- Defense contracting firm helping intelligence agencies solve complex technical problems - As employee #7, first non-technical hire to help work on projects that the company hadn’t hired for yet - Managed RFP proposal process and related marketing across different agencies. Project lead on RFP proposal that led to $25M contract with intelligence agency - Led technical recruiting across the organization, hired 40+ software engineers with specialized security clearances

Marketing Associate

Salesforcecom

May 2008 - May 2009 (1 year 1 month)

- Hired in France to work on marketing and lead-gen programs across EMEA - Partnered on logistics for large trade shows in French market - Led cold-calling initiatives to generate engagement and participation at trade shows across EMEA

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