Sardar Ahsan ul haq

➢ Provide Remote Technical support to USA Multiple Clients (O365, Azure AD, Windows AD) User creation, Onboarding/offboarding, and issuing Licenses according to the designation.➢ Log all the issues in the ServiceNow (Ticketing System) and update accordingly.➢ Coached other help desk support agents on technical duties and managed hardware and software training on product catalogs.➢ Use remote tools like Bomgar, N-Central, and Quick Support, and go to assist for remote sessions.➢ Network Monitoring using Logic Monitor & Nagios.➢ Analysis of user complaints/issues and taking preventive actions to maximize productivity.➢ Assist and resolve configuration issues related to organization applications (Spring, Miseries, Dayforce, RiskConnect).➢ Managing emailing blocking issues using Barracuda Networks.➢ Configuration & and installation of Oracle Database 11g.➢ Manage Hot and Cold Backup. ➢ Verification of backup and recovery of database using RMAN. ➢ View and monitor the MNP services logs..➢ Develop Airport operational control center (AOCC) environment and manage its connectivity with all integrated systems of Airport.➢ Develop Permanent Testing & Training Facility (PTTF) environment and manage its Connectivity with all integrated systems of Airport.➢ Facility provisioning including installing racks, setting up power, and installing console cabling.➢ Arrange Audio & video conferencing using mix of Cisco/Polycom & Huawei VC devices