T
Traci Moes
About
Detail
Vice President, Global Support
Salt Lake City, Utah, United States
Résumé
Jobs
verified_user
0% verified
Vice President, Global SupportInstructureMar 2024 - Current (2 years 8 months)- Senior Director, Global SupportInstructureJan 2020 - Apr 2024 (4 years 4 months)Leading all aspects of multi-channel, multi-location technical support team. Building processes and team structure to support a fully remote team & robust culture. Responsible for delivery of targeted KPI's including Customer & Employee Satisfaction and financial plan adherence.
- Director, Customer SupportJetblue AirwaysMay 2012 - Jan 2020 (7 years 9 months)Oversight of strategic planning and project execution for the contact center. Responsible for day to day operational performance and adherence to budgeted targets across Customer Support.
- CSS Project Manager-ReservationsJetblue AirwaysAug 2009 - Feb 2010 (7 months)
- Manager, Central Reservations ControlJetblue AirwaysJan 2009 - May 2012 (3 years 5 months)Responsible for release management and functional prioritization for the reservations specific tool hosted by Sabre.
- Senior Analyst, Technology SolutionsJetblue AirwaysSep 2005 - Jan 2009 (3 years 5 months)Primarily focusing on strategic planning for the Reservations business. Including project charter, requirements, business case development and project governance.
- Support Supervisor-Customer CommittmentJetblue AirwaysMay 2004 - Sep 2005 (1 year 5 months)Supervising 30+ Crewmembers primarily responsible for responding to all incoming correspondence to JetBlue Airways. Included mail, email, & fax communications.
Education
verified_user
0% verified
- University of UtahUniversity of Utah