Danielle Murphy

Jobs 0% verified

Head of Support Engineering

Spacelift

Apr 2024 - Current (2 years 5 months)

• Led the Support team, ensuring high levels of technical support and customer satisfaction. • Developed and implemented strategic plans for the support engineering department to meet company goals. • Fostered a culture of continuous improvement, encouraging the team to innovate and optimize processes for efficiency and effectiveness. • Worked closely with the Engineering, Product and Customer Success teams to ensure optimal triaging, product development and post-sales technical coverage aligned with customer needs and feedback. • Oversaw the recruitment, training, and development of team members, ensuring they have the necessary skills and knowledge to excel in their roles. • Managed key customer relationships, acting as a senior point of
DevOps Support Engineer

Spacelift

Apr 2023 - Apr 2024 (1 year 1 month)

• As the first support engineer, collaborated with the product engineering team to establish an efficient workflow for triaging and escalating issues, fostering smooth communication and resolution across teams. • Created a variety of technical content, including documentation, reference guides, code examples, and blog posts, to educate and engage users, showcasing the product's features and practical applications. • Offered comprehensive customer support, resolving technical issues and inquiries with prompt and effective solutions, maintaining high customer satisfaction and product reliability. • Collaborated with the product design team, leveraging insights from customer interactions and technical expertise to influence product development
Crypto Support

Coinbase

Jan 2022 - Feb 2023 (1 year 2 months)
Technical Support.

Amazon Web Services AWS

Aug 2020 - Jan 2022 (1 year 6 months)
Sales Staff

USIT School Tours USIT Group Tours

Jul 2019 - May 2020 (11 months)
Office Administrator

USIT School Tours USIT Group Tours

Dec 2018 - Jul 2019 (8 months)

Education 0% verified

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