Jr. Manufacturing/ Operations Manager
Flash Global formally System Design Advantage SDA
Aug 2008 - May 2012 (3 years 10 months)
Inspection, global sales, testing and software configuration
Hardware/software research and development
Orchestrated customer repair yield (98%)
Standard repair time allocation and production planning
Statement of Work/Contract negotiating, RFP/RFI Proposal Writing
Customer service and warranty reviews
Process improvements, 5S, Lean, ISO implementation
Scheduling, delegation, and training for entire repair floor
Key Contributions
Technical & supervisorial liaison between Ohio and Minnesota for: R&D, Engineering, and new product introduction. Manager of daily production for following customers: Nordstrom, HP, Compaq, Lexmark, Toshiba, NCR, Epson, Express, Fujitsu, Microcenter, Unisys, Dole Insight, Express, and Xerox systems. Introduced pr