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Bilal Hashmi

About

Detail

Head of Service Delivery (Operations)
Dubai, United Arab Emirates

Timeline


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Résumé


Jobs verified_user 0% verified
  • noon
    Fulfillment Assistant Manager
    noon
    Jan 2026 - Current (10 months)
    As Assistant Manager – Warehouse Operations at Noon

    Key achievement-oriented highlights include:

    - Led daily warehouse and fulfillment operations to achieve productivity and service-level targets.
    - Managed inventory accuracy through cycle counts and stock reconciliation.
    - Supervised warehouse associates and team leaders across multiple shifts.
    - Improved picking, packing, and dispatch efficiency.
    - Monitored KPIs including productivity, quality, and order accuracy.
    - Coordinated inbound and outbound logistics with cross-functional teams.
    - Implemented process improvements to optimize warehouse space and workflow.
    - Ensured compliance with safety policies and operational SOPs.
  • noon
    Fulfillment Supervisor
    noon
    Nov 2023 - Current (3 years)
    My key accomplishments include:
    Current Role as Fulfillment Supervisor (Warehouse Outbound Operations)
    I currently oversee all Outbound operations, spanning from the Pick Tower through dispatch, including Picking, Sortwall, Quality Check, and the Manifest process. I am responsible for all warehouse activities, including maintaining 5S standards, monitoring employee productivity, conducting briefing sessions on process enhancements, and planning daily tasks to ensure the team achieves goals without fail. A core part of my role is solving ground-level issues relevant to Outbound operations.

    ●Previous Role as Customer Coordinator and Customer Service Support●
    In this role, I focused on enhancing customer satisfaction
  • Paymentology
    Head Of Service Delivery
    Paymentology
  • Namshicom
    Operations Team Lead/Customer Coordinator Spacialist
    Namshicom
    Oct 2016 - Nov 2023 (7 years 2 months)
    • Elevate customer satisfaction and loyalty by delivering exceptional customer service and resolving issues promptly.
    • Efficiently manage customer inquiries and complaints through email and phone, ensuring timely and accurate responses.
    • Oversee product shipment processes to guarantee on-time delivery and customer contentment.
    • Engage with customers to understand and address reasons for contract cancellations, identifying improvement opportunities.
    • Streamline customer service operations to align with organizational objectives and enhance performance.
    • Enforce company policies by communicating expectations to staff and implementing disciplinary actions when necessary.
    • Provide constructive feedback to tea
  • Namshicom
    Team Lead
    Namshicom
    Mar 2014 - Jul 2017 (3 years 5 months)
  • Al Tayer Group
    Area Supervisor
    Al Tayer Group
    Feb 2011 - Mar 2013 (2 years 2 months)
    • Managed all inbound logistics, from receipt of materials to precise binning, ensuring alignment with Oracle system entries.
    • Conducted meticulous verification of goods against supplier invoices for accurate inventory management.
    • Optimized warehouse space utilization, systematically arranging incoming shipments for efficient access and retrieval.
    • Diligently reported and actioned damaged items, facilitating insurance claims to safeguard company assets.
    • Collaborated with Finance for seamless Inventory Adjustments, rectifying any discrepancies or shortages.
    • Actively participated in perpetual and annual inventory counts, contributing to stock accuracy and control.
    • Maintained rigorous documentation, ensu
Education verified_user 0% verified
  • Allama Iqbal Open University
    In Process, Communication and Media Studies
    Allama Iqbal Open University
    May 2023 - Jan 2024 (9 months)
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