Customer service at IberoStar Playa Paraiso Golf and Spa Resort-Morelos
Morelos, Mexico
Problem solver, promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Passionate and dedicated Customer Support Representative with a decade of expertise in enhancing customer satisfaction through effective problem-solving and attentive query resolution. My approachable demeanor fosters strong customer relationships and encourages teamwork. Eager to contribute my skills and experience to your team, I am committed to driving excellence in customer support and ensuring lasting client loyalty.
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Customer Service Representative
OpenTable
Oct 2022 - Current(4 years)
Demonstrated in-depth product knowledge to deliver accurate and timely information to customers. Expertly managed escalations and resolved complex issues, ensuring client satisfaction and enhancing brand loyalty. Consistently surpassed performance metrics by delivering exceptional support to clients.
K
Corporative Customer Service Agent(hybrid)
KARISMA,
Aug 2021 - Sep 2022(1 year 2 months)
Delivered actionable insights on operational enhancements to hotel management through guest interactions and observations. Implemented comprehensive manuals to ensure consistent practices and procedures were followed. Created engaging training materials and conducted impactful training sessions for new team members.