Alex Johnston

Head of Customer Success

Rillet

Oct 2024 - Current (1 year 11 months)

Rillet is the next-gen ERP, powering accounting and finance teams at high growth companies by automating and revolutionizing accounting workflows with the ultimate goal of making the “zero-day close” a reality.

Head of Customer Success

Avise Inc

Jan 2024 - Oct 2024 (10 months)

Avise unlocks the power of accounting to drive growth within the business by providing teams with a centralized, connected platform to execute the month-end close. As Head of Customer Success, primarily focused on designing and executing Customer Success strategies from the ground up that created a scalable foundation for the department to grow, fostered long-term partnerships, and drove measurable outcomes.

Founding Customer Success Manager

Avise Inc

Apr 2022 - Dec 2023 (1 year 9 months)

First CSM hired to execute Avise's Customer Success strategy. Leveraged subject matter expertise as a CPA to fully understand the customer’s business strategy, processes and pain points, and measures for success. Created success plans tailored to individual customers, ensuring customers met or exceeded their goals through all stages of the customer journey.

Senior Associate

PwC

Jan 2022 - Apr 2022 (4 months)

Performed audits for a wide range of SaaS and Technology companies. Led client meetings to discuss and solve complex accounting matters (i.e., ASC 606, ASC 842, etc.). Identified areas of audit inefficiencies and developed automations and digital tools, which ultimately led to increased team productivity and improved engagement margins.

Associate

PwC

Sep 2019 - Dec 2021 (2 years 4 months)

Developed industry knowledge through the audits of public and private companies in the Aerospace & Defense, Semiconductor, and SaaS industries.

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