Jennifer Kirst

As Head of Customer Success and Professional Services at EverCommerce, I leverage over 15 years of experience in customer success, learning management, and program design to align post-sale strategy with operational excellence. My role centers on fostering stakeholder engagement, scaling delivery models, and enhancing customer experiences through effective program design and cross-functional collaboration. With certifications in Customer Success Management (Levels 1 & 2), I focus on building cohesive teams that drive adoption, retention, and measurable outcomes. By prioritizing operational efficiency and talent development, I contribute to EverCommerce's mission of delivering value-driven professional services that strengthen customer relationships and enable sustainable growth.