Isabel Rios, MBA

Isabel Rios, MBA

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Solutions Deployment Specialist | MBA (Leadership) | Business Operations | Business Analysis | Process Improvement
Miami, Florida, United States

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Résumé


Jobs verified_user 0% verified
  • Pitney Bowes
    Solutions Deployment Specialist
    Pitney Bowes
    Mar 2026 - Current (6 months)
    • Manage a portfolio of 75+ concurrent implementation projects, balancing new project intake while ensuring successful project completion and on-time execution. • Coordinate cross-functional implementation activities across internal teams, field technicians, third-party partners, and customers to support project delivery and operational excellence. • Utilize SAP to research and validate customer contracts, sales orders, product serial numbers, shipment tracking, and account information to ensure implementation readiness and data accuracy. • Leverage Salesforce to manage project records, update implementation status, close completed work orders, route specialized requests, and maintain accurate project documentation. • Coordinate scheduling
  • Kaseya
    Associate Project Manager
    Kaseya
    Aug 2024 - Feb 2026 (1 year 7 months)
    • Partnered with cross-functional teams to support business operations, coordinate strategic initiatives, and ensure alignment with organizational goals and established processes. • Analyzed business workflows to identify process gaps, recommend improvements, and implement standardized procedures that increased operational efficiency and reduced rework. • Developed and maintained process documentation, standard operating procedures (SOPs), onboarding resources, and knowledge base materials to support scalability and knowledge transfer. • Coordinated change management initiatives by managing timelines, stakeholder communications, and organizational readiness to support successful adoption of new processes and tools. • Planned and facilitated
  • Pitney Bowes
    Field Support Associate 1
    Pitney Bowes
    Aug 2021 - Aug 2024 (3 years 1 month)
    • Coordinated scheduling and execution for multiple operational initiatives while ensuring adherence to project timelines and service standards. • Served as a primary liaison for operational support, troubleshooting workflow issues and collaborating with cross-functional teams to maintain business continuity. • Tracked key performance indicators (KPIs), analyzed operational trends, and prepared reports that supported leadership decision-making and continuous improvement efforts. • Maintained accurate records and collaborated with service teams to ensure timely communication, operational alignment, and data integrity. • Recognized with the Q3 Top Gun Award (2023) for successfully managing 79 of 139 statewide installation projects across Kent
  • L
    Operations Assistant
    Laque House Beauty Bar
    Nov 2020 - Aug 2021 (10 months)
    • Supported daily business operations through inventory management, vendor coordination, billing, scheduling, and administrative support. • Coordinated operational workflows and scheduling activities to maintain efficient day-to-day business operations. • Assisted with payroll processing, cash reconciliation, onboarding activities, and financial record accuracy. • Managed invoicing and billing processes while ensuring timely and accurate financial documentation. • Supported continuous operational efficiency through organization, process coordination, and administrative excellence.
  • A
    Office Assistant
    Alonso Psychological Services Corp
    May 2017 - Nov 2020 (3 years 7 months)
    • Supported daily office operations through scheduling, administrative coordination, and confidential records management. • Maintained accurate patient records, insurance documentation, and appointment schedules while ensuring compliance with confidentiality standards. • Coordinated office supplies, vendor relationships, and administrative workflows to support efficient business operations. • Delivered professional client service while supporting office efficiency, communication, and organizational effectiveness.
Education verified_user 0% verified
  • Florida International University
    Master of Business Administration - MBA
    Florida International University
    May 2024 - Apr 2026 (2 years)
    Specialized in organizational leadership, strategic management, business transformation, and change management, strengthening expertise in leading cross-functional initiatives and improving organizational performance.
  • Florida International University
    Bachelor of Arts - BA, PSYCHOLOGY
    Florida International University
    Jan 2022 - Dec 2023 (2 years)
    Built a strong foundation in communication, research, organizational behavior, and critical thinking, strengthening the interpersonal and analytical skills that support business operations and cross-functional collaboration.
  • Miami Dade College
    Associate of Arts - AA, Psychology
    Miami Dade College
    Aug 2018 - Dec 2021 (3 years 5 months)
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