Valentina Carvajal Castillo

Valentina Carvajal Castillo

About

Detail

Virtual Assistant | Executive assistant | Digital Marketing Student | Customer Support | CRM & Google Workspace | Bilingual EN/ES | Jira & Notion | Trading,...
Bogotá, Bogota, Colombia

Contact Valentina regarding: 
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Timeline


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Résumé


Jobs verified_user 0% verified
  • Insight Global
    Billing specialist
    Insight Global
    Jun 2026 - Current (5 months)
  • Gallagher
    English-Spanish translator
    Gallagher
    Aug 2025 - Feb 2026 (7 months)
  • Weltrade
    Customer Success Specialist
    Weltrade
    Nov 2024 - Aug 2025 (10 months)
    Functions: -Manage multiple chats in real time (3-5 simultaneously) through LiveChat and HelpScout, ensuring fast response times. -Manage up to 6 emails per hour, managing escalations and follow-up through Jira. - Ensure regulatory compliance with KYC documentation reviews for international customer onboarding. - Support data validation and internal documentation. -Coordinate communications with international processing centers via email, Skype and Telegram. -Optimize internal workflows and documentation in Google Workspace. -Facilitate internal team communication via Google Chat. -Contribute to the training of new team members and development of onboarding materials. -Implement the use of AI (ChatGPT and Gemini) to optimize task flows and
  • Foundever
    Customer Service Representative
    Foundever
    Aug 2023 - Dec 2024 (1 year 5 months)
    - Handle between 70 and 100 tickets daily through live chat, providing support to users of the CashApp financial application. - Create technical escalation tickets in Jira for complex requests. - Process identity verification and compliance checks to meet financial regulatory requirements. - Generate technical escalation tickets in Jira ensuring accurate documentation for compliance teams. - Use Salesforce, Slack and Google Workspace to centralize internal and external communication. - Automate customized responses and templates using TextBlaze and Google Sheets. - Analyze transactions and payments, resolving queries or escalating critical cases to the specialized team. Achievements: - Managed between 70 and 100 tickets per day, maintaining
  • V
    Virtual medical assistant cross customer service
    Aug 2022 - Jul 2023 (1 year)
    Functions: - Handle 30+ calls per day from low income United Healthcare clients (DSNP line). - Schedule medical appointments, coordinate transportation and manage medical equipment orders. - Resolve billing issues and collaborate with U.S. healthcare providers to correct claim codes. - Provide English-Spanish translation as needed for medical care. - Apply knowledge of HIPAA regulations, Medicare/Medicaid processes and CPT code management. - Update, research and correct data in insurance company databases. - Apply HIPAA and CPT code regulations to ensure 100% compliance in healthcare processes. - Manage sensitive data and patient records while maintaining strict confidentiality protocols. Achievements: - Managed the scheduling of medical tr
Education verified_user 0% verified
  • Politécnico Grancolombiano
    Politécnico Grancolombiano — Advertising and marketing , Advertising
    Politécnico Grancolombiano
    Jan 2025 - Current (1 year 10 months)
  • A
    Academia de asistencia virtual de Maryurlin Viera
    Academia de asistencia virtual de Maryurlin Viera
    Jan 2024 - Current (2 years 10 months)
  • Colsubsidio Educación Tecnológica - CET
    Colsubsidio educación tecnologica - CET — Basic excel and data modeling e-course, COMPUTER AND INFORMATION SCIENCES AND
    Colsubsidio Educación Tecnológica - CET
    40 hours course
  • Smart Academia de Idiomas
    Smart academia de idiomas — I am learning my third language, French (studying)
    Smart Academia de Idiomas
    Jan 2024 - Dec 2025 (2 years)
  • Smart Academia de Idiomas
    Smart academia de idiomas — Languages
    Smart Academia de Idiomas
    Jan 2020 - Dec 2021 (2 years)
    I learned my second language, English.
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