Laura Groth

More than sixteen years experience in the Information Technology field. I love a good challenge. If I do not know the answer, I’ll find it or figure it out. I work well independently or as part of a team. I am always learning and improving my job skills. I have over 11 years of IT support in a Contact Center environment. Skill and Experience Areas include: basic SQL knowledge, QD software releases, end user application support, vendor liaison, management of international Help Desk team, systems and telephony support of international call center environment, Windows Server support, Windows Desktop support, Microsoft Exchange, healthcare and care management application implementation, support and triage.