L
Luisa Fernanda Martínez Zúñiga
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Tampico, Tamaulipas, Mexico
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Résumé
Jobs
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Onboarding Team LeaderSafeguard GlobalNov 2022 - Current (4 years)Lead a team of Client Service and Onboarding Specialists, overseeing the achievement of team KPIs, training, and escalations. Foster a high-performance, customer-focused environment through strong interpersonal and leadership skills. Ensure compliance with all onboarding procedures, including Salesforce record accuracy, handover activities, and data privacy/security protocols. Generate and share comprehensive reports on team performance, including progress toward KPIs. Manage the end-to-end onboarding process for GEO workers and clients, ensuring SLA achievement and high client satisfaction.- Organizational Development and Training SpecialistComision Federal de ElectricidadOct 2021 - Oct 2022 (1 year 1 month)Developed and implemented annual training strategies to enhance workforce skills and efficiency. Ensured alignment of training programs with organizational goals and employee development needs. Facilitated successful delivery of learning solutions, contributing to a more cohesive and productive workforce.
- Human Resources CoordinatorGT GlobalSep 2019 - Oct 2021 (2 years 2 months)Managed recruitment and selection processes for operational and executive positions. Oversaw onboarding processes, benefits administration, and compliance with HR policies. Conducted reference checks and managed medical/psychometric tests for candidates. Implemented HR initiatives to promote employee engagement and team collaboration.
Education
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- IMaster - Organizational Psychology (HR)IEST - Universidad AnáhuacJan 2017 - Jan 2019 (2 years 1 month)
- IBachelor - Clinical PsychologyIEST - Universidad AnáhuacJan 2014 - Jan 2019 (5 years 1 month)