Johan Chrzanosvski

Customer Experience Leader | Over 15+ years | End-to-End Customer Journey Expert — Sales to Support | Turning Service into a Competitive Advantage | Mostly Fintech & SaaS I've worked every stage of the customer journey : sales, onboarding, account growth, and support, and that is why I build customer organizations that actually work end to end. I've helped scale tech companies from growth stage to major milestones (unicorn, centaur), building support and success organizations from a handful of people to 200+. Today, I lead the Global Customer Support at Pennylane. My focus: turning service into a competitive advantage, using AI where it helps, keeping humans where it matters, and never losing sight of the fact that customers stay for the experience, not just the product.