Service Engineer - Service Center Management Team
NGA Human Resources, an Alight company
Sep 2012 - Feb 2016 (3 years 6 months)
Configuration of internal ticketing tool called MyHRW. Configuration of web portal ticketing tool called SCM connected to SAP (OM module). Analysis, management and solution of problem using SQL and HTML language Testing and documentation procedures. Customer onboarding management. Internal auditor. Training new team member