Florence Kpeglo

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Sales Development Specialist

May 2026 - Current (5 months)

Running high-volume outbound sales for a cloud-tech company — full funnel from cold call to partner handoff.
• Booked 10+ qualified meetings from 300+ calls in month one, exceeding pipeline targets by 33% through cold calling (42–80 calls/day) and AI-optimised multi-touch email sequences.
• Managed the end-to-end sales funnel; lead research, outreach, negotiation, and seamless handoff to closing team; cutting deal ramp time by 20%.
• Reduced prospecting time by 30% by integrating AI tools into lead research and outreach personalization.
• Maintained Zoho CRM with 100% data accuracy; every call, email, and next step logged; giving leadership a reliable pipeline history for forecasting.
• Cut partner onboarding fricti

Sales Development Representative

Snappycx

Jun 2024 - Aug 2024 (3 months)

Built and qualified a BPO partner pipeline through multi-channel outbound outreach.
• Achieved ~40% outbound success rate across cold calls, email sequences, and social outreach targeting restaurant and food-service partners.
• Negotiated initial partner terms and produced tailored communication content, boosting engagement by 25% and accelerating time-to-activation.
• Sustained ~95% response rate across all partner communications through proactive relationship management.
• Tracked all sales activities in CRM to maintain pipeline history and enable data-driven forecasting.

Data Entry Specialist

Invisible Technologies

Nov 2022 - Dec 2023 (1 year 2 months)

Built and qualified a restaurant and food-service partner pipeline through multi-channel outbound outreach.
• Achieved 40% outbound success rate across cold calls, email sequences, and social outreach targeting restaurant and food-service partners.
• Negotiated initial partner terms and produced tailored communication content, boosting engagement by 25% and accelerating time-to-activation.
• Sustained 95% response rate across all partner communications through proactive relationship management.
• Tracked all sales activities in CRM to maintain pipeline history and enable data-driven forecasting.

Business Development Manager

ONErpm

Mar 2022 - Apr 2023 (1 year 2 months)

Led business development and partner management for ONErpm's Ghana operations — solo.
• Closed 3 named strategic partnerships (3Music, Guide Radio, IMullar) through full-cycle sales: prospecting, negotiation, and contract close; growing partner visibility by up to 50%.
• Managed end-to-end partner onboarding and ongoing account management, improving delivery efficiency 30% and Boomplay platform support by 75%.
• Used platform analytics and KPI tracking to optimise partner performance; increasing Spotify editorial placements by 20% and artist visibility by up to 40%. Tools: Partnership CRM
• Platform analytics
• Contract negotiation
• Account management

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Operations Manager

Dec 2019 - Mar 2022 (2 years 4 months)

Built the internal systems and cross-functional frameworks that underpinned all sales and BD roles that followed.
• Reduced project delays by 40% and improved operational efficiency by 30% by building internal communication systems from scratch.
• Grew client engagement by 25% and boosted royalty payment efficiency by 50% by taking full ownership of cross-functional initiatives end-to-end.

Customer Service Representative

Fido

Jun 2019 - Aug 2019 (3 months)

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Florence Kpeglo

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